The AT&T Store in San Angelo offers phones, tablets, smartwatches, and connected devices from popular brands, along with wireless data plans for every need, including prepaid plans with no contract and unlimited data options that include access to the nationwide 5G network. Customer experiences at this location vary significantly. Several reviews highlight exceptionally positive interactions with staff, describing employees as phenomenal, patient, very knowledgeable, friendly, and professional, providing prompt and awesome assistance that resolved issues efficiently and made transitions smoother. However, other reviews report considerable frustration. Customers describe incidents of conflicting information regarding service fees for bill payments, with one person charged an unexpected fee despite being told there was none. There are also complaints about inaccurate store hours being provided, resulting in a missed visit. Further dissatisfaction involves service issues, with customers reporting persistent problems with data connectivity and call reception on their plans, leading to a sentiment that the once-best service in the area has declined. The store presents a mix of highly commended customer service from specific employees alongside experiences of miscommunication and ongoing service problems.
Ruben was extremely helpful and polite definitely a 5 star employee
May 2025
We had a Wonderful experience with the in-store at nicker blocker Rd in San Angelo TX
April 2025
Jason was absolutely phenomenal. We had a few hiccups but it was nothing due to his part. He was patient and very knowledgeable in his craft. I will definitely be working with him and him only. Thank you so much!
