Aaron's Rent To Own is a business known for its good customer service and friendly atmosphere. Many customers appreciate the knowledgeable and polite staff, particularly one employee who consistently receives praise. The store offers great prices and amazing specials, and they are willing to work with customers on payment issues. However, there are notable concerns regarding communication, as some customers report difficulty in reaching the store by phone, leading to frustration when trying to reschedule deliveries or address service issues. While past experiences with customer service have been positive, some customers have reported dissatisfaction with recent interactions, including delays in fixing furniture and a lack of follow-up on service requests. Overall, Aaron's Rent To Own has a mix of strong customer service and challenges in communication and service resolution.
It all about try to make improvements & cooperation. Cooperation. Make thing better. Together.
November 2025
I would recommend talking to Carlos. He will help you out right away. And not make you feel pressured to buy anything. And he'll tell you the straight up. Truth would recommend coming back here for future purchases.
June 2024
Good customer service when you’re there. But they never answer the phone. I called 8 times before delivery to give them and update on my issue for reschedule and no answer, very frustrating.
