Ann Taylor offers women a wide wardrobe of possibilities for various occasions, featuring tops, sweaters, pants, denim, dresses, skirts, suits, shoes, accessories, and cashmere. The service at one location is described as top-notch, with immediate and appreciative greetings from staff who care about high standards, leading customers to prefer shopping there. However, the store at La Cantera has drawn significant criticism for appearing messy and disorganized, with clothes, empty bags, and boxes left in random places, giving the impression of a second-hand store. The staff at that location was reported as clueless and unwelcoming, failing to offer help, which has prompted some long-time customers to consider shopping at a different Ann Taylor store instead.
The greeting at the door, the intermittent check in, the non overbearing customer service. I’m not an easy shopper but Ariana was patient throughout my entire process. She is the sweetest. The clothes this season has not been the best but customer service should look like this every time.
March 2026
Was greeted by the door, and was helped by Audrey! She was amazing and helped me pick out things to try on. Ended up getting a matching shirt and button up.
June 2024
The service is top-notch, especially by Store Manager Diana. She really cares about providing her clients with the best service and upholding the highest standards from her team. I will only shop this location from now on!
