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January 2026 by Perla Castillo
Worse customer service! We went in trying to open a new account get new phones and I i-watches. The guy was so rude and got annoyed when we didn’t understand what he was talking about, we just picked up and went to the AT&T on 1604 and Bandera where Sam was amazingly helpful. No wonder THIS AT&T is always so slow. They have the worst customer service. Save your time and go to the one on 1604! Ask for Sam
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January 2026 by E Morgan
I’m a long standing customer and I keep AT&T because of the customer service. The phones were located on a table next to the Customer Service Rep and he did not bother get out of his chair to assist me. However, this young man did not give me good customer service (swiveling in his chair as if I was a bother to him).
I’m taking my business (phone purchase) to a different AT&T location.
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November 2025 by Jo Cortez
We went in an hour before close, with one associate working we understood there would be a wait . However this associate had the WORST ATTITUDE, POSSIBLY NO TRAINING, NO CUSTOMER SERVICE SKILLS, and by far THE WORST EMPLOYEE REPRESENTING AT&T I’VE EVER SEEN IN LIFE. He literally told another customer he wasn’t a repair shop, can’t even believe this guy was on payroll. He definitely was not doing his job. The first and last time we will ever visit this 3rd party location.
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November 2025 by Monica Perches
I had an excellent experience at the AT&T store! JOE and JEREMY were extremely helpful and knowledgeable. They took the time to understand what I needed, answered all my questions clearly, and made sure I left completely satisfied with my purchases. Their professionalism and friendly attitude made the whole process smooth and enjoyable. I’d definitely recommend them and this store to anyone looking for great service and expert help!!! Thank you so much!!!
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November 2025 by Kendall
Great Customer Service and excellent and I do mean excellent Leadership skills. I will be recommending this store to my family and friends. Mr.Bryant Needs a pay raise expeditiously!
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October 2025 by Chris Hernandez
We were looking for an actual AT&T Store but this is an authorized retailer. One of the employees chased us outside the store as we headed back to our car.
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October 2025 by A L
ZERO CUSTOMER SERVES.
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September 2025 by Patricia Rodriguez
Hello theremy name is Patricia sue Rodriguez I have been to the att store 8309 store 4 times and I talked to a young lady Gabby and she has been life saver for me and my husband she has been a a great help by explaining problems that we have encountered thank you for having employers that do there jobs so well.we live her
Thank you God Bless
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September 2025 by Joel Hager (ThirdGhear)
AT&T may be the worst…terrible customer service, employee attitude and entitlement. Was supposed to open at 8am for iPhone17 release…lady sat in her car until 8, went in and said it’ll be a few minutes and then an hour later still not open. Where do they find these 🤡??? Do yourself a favor, if you need iPhone sales/service DO NOT GO TO AN AT&T store, Apple Store is the only choice!
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September 2025 by Harold Maldonado
Took care of my iPhone needs right away. Very friendly staff and Gabby went above the call of duty to make sure I got what I wanted.
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September 2025 by Maximo Lozano
Not sure why others are attacking this young lady gabby she was great helped me switch not only my phone lines over but my home internet cause I was spending way too much with another provider. I was able to get a new phone for not only myself but my wife and my daughter as far as AT&T I’ve had my fair share of bad ones but here I always get help I’ve been here maybe four times to make sure things were working properly and if I had any questions they always help and answer thank you everyone even if I haven’t met you yet I’m sure I will in the future thank y’all.
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August 2025 by paul molina (The Paulie Show)
Gabby you have zero business dealing with people. Faye needs to fire you or re-train you.
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August 2025 by Erica Molina
I received the absolute worst service at this store location. I was the only customer at the store and the employee refused to help me replace my screen protector under warranty because my name in the system was under my maiden name. I advised her I have been married for 10 years and she asked if I had an old ID with my maiden name. (???) When I advised I do not have an old ID she offered no further assistance other than selling me a replacement for $88 (even though the website shows they run $30ish.) please keep in mind I was just there a month ago, with the same issue, and received outstanding service. I went home called ATT Customer Service and was assured my name was updated within the system. I called the same Bandera location to verify the update and when the employee answered she said “oh hell no it’s that woman.” When I confirmed I was indeed calling back to verify my name update she said it still hadn’t been updated and it would probably take 7 days. I turned around and called another ATT store location to double check and they told me to come on in because they would assist me. Which they did!!! I am a long time ATT customer and I have never, in my whole life, been treated with such unprofessionalism and just down right awfulness.
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August 2025 by Megan McDonald
Terrible customer service. Damien was awful, incredibly rude. I needed assistance with a technical issue on my phone. Damien explained they do not provide tech services. I asked how to get help. He shrugged his shoulders and told me to call customer service. I asked if we could call them together and he said no. I quickly became irritated with his attitude and lack of service and he told me to leave his store. This is not a true AT&T store; their services are limited and their staff are awful, especially Damien.
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July 2025 by Melinda Arriaga (Tiny Ninja)
Worst Manager ever. I went there in two separate occasions for the same reason to get my account fixed with a simple fix. However he refused to help and told me he couldn’t help due to his system not being able to do it. He was so set on leaving and locked the door at 7:40 pm just so he wouldn’t help anyone else. Customer service has told me multiple times that the store is able to help on the issue. Never going back. So sad Malakhi and Sandra are gone.
