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September 2023 by Valerie Ann Short
Too long wait times. Lobby hours not long enough.
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August 2023 by Gigi Villarreal
Every business would be fortunate to have Jennifer Morin represent their organization!! She is incredibly knowledgeable, thorough, respectful, thoughtful, and caring, and takes tremendous pride in her work!! She and her coworker Desiree Bermudez Hernandez, who has the same work ethic as Jennifer, took fantastic care of me in opening a new business account, and they assisted me with several other things! Every time I see Jennifer and Desiree at the bank, they always greet me with a smile and treat me like I am their only customer!! Bank of America - Alamo Heights is truly blessed to have these two young ladies represent them! If BofA Alamo Heights is not your local branch, I encourage you to make it yours so you can be treated as well as I am! Thank you again for everything, Jennifer and Desiree!!
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July 2023 by Victor V.
Danielle assisted me yesterday before closing time and she was just great with customer service, she gave me advice on housing opportunities with Bank of America and she gave me insight on my drivers license expiring and this morning I renewed over the phone, without Danielle I would have let it expire. Thanks Danielle for your help.
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July 2023 by Garrett Glass
The manager should not be a manager as she was so rude.
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July 2023 by Randall Rudd
Atrocious customer service. Absolutely incredibly incompetent. I was with Bank of America 35 years. They were once a fine bank. They are hideously understaffed, and simply do not care if you like it or not. I went to Frost and never looked back. They actually take care of customers, unlike BoA.
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May 2023 by Liz M.
I came in on a Tuesday, and stood in line for almost 45 minutes. There were only 2 people ahead of me when I got in line. They only had 1 teller, but there were other bank employees walking around. Not one single one even asked if I had been helped, or any of the 9 people behind me. I finally walked up to someone and asked if they could please have another person open up a window so we could all get on with our day. They said they did have another person, but no one came out.Very disappointing and will not be coming back to this branch again.
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May 2023 by Jesus Ramirez
Slow ,never got help .employees just talking and laughing
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November 2022 by Pennie Borchers
Typically, long waits!Woefully understaffed. Many customers, after waiting in line over 20 minutes, gave up in frustration and left the bank.No one available to receive customers + answer their questions.
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October 2022 by Shadman K.
I was standing in line for 37 minutes to cash a check they only got one teller i guess i had to leave to different location to cash my check
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October 2022 by Samuel Rojas-Pulido
Raquel is the best teller, but there is always only one. I always spend more than 30 minutes just waiting in line compared to other banks in which it just take me less that 10 minutes. Bank of America should hire more tellers. There is always somebody at the front door wanting us to use the atm, y'all forgetting something important: service.
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July 2022 by Mary Nguyen
This Location its very bad service and the manager rule dont waist your time here.
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June 2022 by Liz E.
Racist location customer service was awful . I had to drive to another location to be treated properly and had no issues .
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April 2022 by Gerry Sepulveda
the drive up atm always seems to be not working ( the touch screen unresponsive)what’s the point of advertising as a bank with an atm if it never works
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January 2022 by Disney S.
I've always had good service when I come here. Everyone is friendly and they always make sure to ask if there is anything else you need help with for the day.
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January 2022 by DeeDee M.
On yesterday, I arrived right at closing time. I forgot they closed at 4p.A staff was standing by the door. I asked to ask her a question through the door. She kept telling me we're closed. I finally got her to listen to me. I asked her if there was any other way for me to make a dep and she tells me yes using the mobile app. I tried to explain to her that I wasn't sure how to set it up and she told me VERY COLDLY, ma'am you would need to come back tomorrow because we are closed.I can remember YEARS AGO when my mom had an acct with these guys, they were actually nice. Now, NONE OF THE BRANCHES ANSWERS THEIR PHONES, so in order to get any questions answered, you have to go to a branch, and even then you have to make an appt.To add insult to time consumption, ALL of the branches for what I'm now told no longer has drive thru except drive thru ATM.IF I KNEW ON FRIDAY WHEN I OPENED THIS ACCT TO WHAT I KNOW NOW, I WISH THAT I HAD SEARCHED FOR ANOTHER INSTITUTION.Today I went to the branch on Nacogdoches Road to make the dep and because of the amt being dep, I was told by the teller and mgr, who are Hispanic, that none of the funds would be available until next Tuesday. When I made a call to the bank where the check came from, of course, they weren't any better. When I got back into the line, a really nice African American lady, did the transaction and she told me that there would be funds available in the morning after all.Something tells me, the other 2 people just didn't want to be bothered. ?
