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April 2025 by Kyle Mesich
Reservation paid for and confirmed online, not eligible for refunds. Upon arrival, staff was extremely rude and refused to honor the reservation. They said they were fully booked, but could offer a room for an additional $300ish. Only recourse is to file a dispute with my credit card company.
Safety: Area is a dump
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April 2025 by Akshay Hadkar
At the time of check-in, the front desk staff member, John, denied my check-in and demanded a $300 payment for the booking. His behaviour was rude and unprofessional.
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April 2025 by Kelli Recchilongo
Booked room via AAdvantage (American Airlines) miles, got confirmation, upon arrival was told the reservation was cancelled because they don’t use the 3rd party site that American booked through. Had to rebook for 2 nights, over $500 via Expedia. Front desk clerk, John/Jake (gave me 1 name, gave different name to someone who called) first said $600 but when presented with Expedia price he states “I can do that.” Several other hotel guests trying to check in experienced the same issue. One patron said he was told he could have the room for $168/ night. The hotel is STILL AVAILABLE to book via AAdvantage/American Airlines Miles for the dates I reserved (4/4-4/6). Something seems suspicious due to Final 4 in town this weekend. I intend to file a complaint with BBB and a price gouging claim with the attorney generals office.
DO NOT TRUST THIS HOTEL LOCATION!
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April 2025 by Mary West
It was clean and safe! And located near the venue and lots of food options. Parts of the hotel looked a little old but nothing terrible, especially for the price. The elevator on the first floor was broken which was not pleasant. I appreciated the daily housekeeping, I feel like that's less common nowadays. Solid stay, would stay again!
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April 2025 by Angela Gorton
This is a very subpar hotel. It is old, and badly in need of renovation! The elevator was not working, and our room smelled like cigarette smoke. The ac in the room malfunctioned, as did the toilet. There was no ac on in the hotel and it was hot and stuffy. Even the coffee maker wasn't working! Also, the location in regards to The Frost Bank Center was great, however, the area itself was bad! The manager had to confront a random homeless man who was helping himself to breakfast.
The one bright spot was the day manager Jesse! He was very accommodating! I typically stay at Best Western and am very satisfied. Don't stay at this one!!
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March 2025 by Angie Fanning
Don’t waste your money! Our son came with us and planned to sleep on the couch. We asked for an extra sheet and blanket for our son and as the single blanket on the bed was extremely thin. We were told no because our room had all the amenities we needed! We have never had this experience. The wall texture above the shower was recently redone but not painted. There was no hot water. We tried to put the wall unit on constant fan to block out outside noise. Nope. Parking was somewhat limited. It was a terrible experience. We will never stay in another Best Western if we can prevent it.
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March 2025 by Isaac Brooks
Worst hotel to ever stay at!
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March 2025 by Terry Bryant
Had a great stay every time i was there.
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February 2025 by Luis Mata
Always well cared for and rested, great attention from the Manager
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January 2025 by Boopathy Devarajan
No support, in case of any changes. No good breakfast and not good environment. Least recommended hotel to stay.
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January 2025 by Jeff Dickey
In need of some TLC. Disappointed in Breakfast. With 30 minutes left for breakfast most everything was gone or cold. The scrambled eggs were quite cold and hardly any left. I ended up going next door to Whataburger for breakfast. The TV channel selection was poor. All things considered next time zo am in San Antonio I will choose a different Best Western.
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January 2025 by Jessica “Sennicastaxx” Peterson
Very nice clean
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December 2024 by Richard Moraga
All service and comfort are that of a five star resort
Rooms: Clean, comfortable
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December 2024 by benjie cabonila
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Subject: Urgent: Concern Regarding Unreturned $100 Deposit
Dear General Manager/Owner,
I am writing to bring to your attention an issue with one of your managers, Jess or Jessie. My experience with this individual has been extremely frustrating and unprofessional. They have been rude during our interactions and have repeatedly hung up the phone when I attempted to discuss the reconciliation of my $100 hold deposit.
It has now been over a month since this matter began, and my $100 deposit has still not been returned to my bank account. While Jess/Jessie provided a copy claiming the refund was processed, the document lacks a reference number to confirm the transaction. My bank has also confirmed that no such refund has been received as of November 27, 2024.
Although $100 may not seem like a large amount, it is significant to me. I kindly request that you take immediate action to investigate and resolve this matter.
Thank you for your time and understanding. I look forward to your prompt response.
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December 2024 by Relax And Meditate
Whole hotel smells like cigarettes and it’s in a bad area wouldn’t recommend at all
