The Billiard Factory is a family-run business dedicated to providing a wide range of high-quality products for game room enthusiasts. Their extensive selection includes billiard and pool tables, as well as table tennis, air hockey, and dart games, all sourced from top manufacturers. The store is known for its excellent customer service, with staff members like Paul consistently going above and beyond to assist customers. Customers appreciate the personalized attention, whether they are purchasing a new pool table, cues, or accessories. Many reviews highlight Paul’s expertise and helpfulness, from answering questions about products to making suggestions tailored to individual needs. The store's team is attentive to details, often making adjustments to orders and offering valuable advice. Customers feel confident trusting the staff with expensive cues and upgrades, such as re-tipping cues or assessing water damage on older tables. Overall, the Billiard Factory offers a friendly, knowledgeable shopping experience, making it a highly recommended destination for those looking to furnish or upgrade their game rooms. Their commitment to diversity, quality, and superior service ensures a positive experience for both new and returning customers.
Paul went out of his way to help us not only do a damage assessment of an obsolete table due to water damage, as well as to help us with suggestions for a modern replacement. Definitely recommend!
May 2023
the sales associate that helped me with my cue purchased was top notch. I did not buy a very exspensive cue but he still took time to walk me through options. treated me like I was buying a 1000k cue. Will be back.
March 2023
The gentlemen here are amazing. They will go out of their way to help. Highly recommend this place for a good pool cue.
