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March 2024 by Brady Ellis
I have spent the last two months here on military business so I feel qualified to leave a valid review. During my time at the hotel I have gotten to know most of the staff and management on a first name basis. Each morning as I left for work I was greeted by the housekeeping staff and front desk. They made me feel very welcome.Cleanliness:The housekeeping ladies were amazing and were always diligently working to keep the hotel clean as a pin. I never saw a single insect or anything out of order during my stay (yes, I did inspect). My room was cleaned on a regular basis and I don't recall lacking for anything.Location:When I selected the hotel, I was concerned I would hear freeway noise but this was not the case. It was perfectly quiet and the fact the the hotel is close to the freeway/entrance and basically every interchange made it a great starting point to travel anywhere in any direction. I did not worry about my car or my possessions either. The hotel is quite close to downtown, the Bluestar and King Williams District. I felt safe walking around and spent quite a bit of time at the riverwalk nearby.Staff:While each of the staff members were helpful and friendly, there are a few worthy of mention: Nicole, Gigi, Gley, and Chris went above and beyond and I'm grateful I got to know each of them.Bottom line:I would happily choose to stay here again and I would recommend it to my friends and family.
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March 2024 by Michael Owens
Was very clean! The people were very nice and helpful. Weather didn't permit swimming but my great nephew said it was great. Overall it was a great stay!
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March 2024 by Alexander J. Battle (Shauty Sexiey)
So, I was satisfied w/the facility. The location was okay and the faculty was nice. Clean. The people next to us smoke weed every night, but I suppose they have no control over that. What I didn't like is feeling scammed. We were quoted an online price and my niece used a discount. We secured that price and got our room. Well, when we checked out they said nothing until my niece came down, all of a sudden there is an additional $80 charge. Why? You never said that before. We paid when we got there. Why did they not say that? I feel like the charge was a scam. They said we weren't charged for all the nights. If that was the case we would have stayed at the one we were at. They didn't even try to accommodate us for their mistake (if it even was a mistake). There was a black man and girl w/red hair.Rooms: The rooms were super spacious and clean. They were comfortable beds.
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March 2024 by Joe
The room has a strong Febreze smell, I assume that is for covering some other unpleasant smell. The hotel is not in particular clean condition, but kinda acceptable. After 10 or 11pm, there is a chance that the front desk person left so you have to on your own.
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March 2024 by Joe Radle
Kitchen with no bows fry pan stove not hot enough to do eggs.Carpet felt
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February 2024 by Ismael Suero
Didn't take the room over them playing tricks with the prices.
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February 2024 by Veronica Tena Gzz
The room was very
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January 2024 by Ashok Kafle
Great location and great rooms. They were clean, they had kitchen in room if you wanna cook by yourself. Parking was free which was huge plus in downtown area. Front desk lady was welcoming and nice.
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January 2024 by Curtis Martin
I typically love Candlewood Suites but this has been a terrible location. Here on business for two weeks and had to practically beg to get housekeeping, was always told there was a towel shortage, most of the fitness center equipment is broken, only one washing machine works, and the service has just been completely lacking. Very poorly run and managed place.
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December 2023 by Sam
This is Esam, I stayed at this property for the night, what really gets my attention is the staff and management. Because if I have any issues I know that they would be resolved. Chris the General Manager is very caring. The front desk staff showed amazing hospitality. I definitely would be choosing this hotel for my next stay in San Antonio, Texas. Thank you all for the amazing stay!
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December 2023 by bruce cartwright
Front desk personnel were very friendly and helpful. The room was very clean, loved the little kitchen setup, and the location from Riverwalk wasn't very far. The Candlewood Suite is a very nice ? place. I would suggest it to anyone who's planning on going to San Antonio.
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August 2023 by Lynn S.
How do I say that I never right a review so please take this seriously. The rooms have mold my entire family suffered respiratory bronchitis and pneumonia. The smell when you enter the rooms was a sign but we were here to see my son graduate Air Force. There are roaches and the area is not safe. I am from New York so I am not your a average scared person. It may look ok from the outside but I plead with you do not risk your health and pay a bit more for your safety and wellbeing. Strange people around and definitely strays enter the building hence security. Don't bring small kids here unless you want to worry about a San Antonio child abduction. Be safe and move on.
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August 2023 by TJ “TJ” Roach-Wade
Rooms were clean. It wasn't what we viewed online. Looks to be some renovations going on. We stayed for 4 nights and couldn't get the room cleaned unless we stayed 7 or more days or requested it. Then it was only a light cleaning which consisted of a change in linens and the floor being swept. Security and night staff were very friendly and welcoming.Rooms: Clean your arrival. Couldn't get service unless it was 7 or more nights.Nearby activities: Restaurants and stores were close to this location.Safety: Security was available nightly.
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June 2023 by Manuel Garcia
The reason I’m giving it a 3 star is because they charged our card twice. We went back to get it resolved after calling with no luck and the charge status changing from pending to charge.Front desk worker did not want to explain very well. Seemed frustrated that we didn’t understand why we were charged twice.She said it is just the verification and the second is for the stay. She said the second would drop off after 8 days. It had already been 10 days.She didn’t want to look into it or help. Just said it’s the banks problem.I’ll have to talk to the credit card company and try to get it resolved.I gave this establishment the opportunity to fix the problem and they only made me feel like I was the problem. She was working at 3:30pm on 06/17/23
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December 2022 by Sajii Brown
Rooms are huge with a kitchenette, fridge and microwave. housekeeping is very nice and great at their jobs!! Their handyman is the best, fast worker, trustworthy and reliable! Front desk staff is knowledgeable, welcoming and they’ve been the best!
