Cash America Pawn is a long-standing neighborhood pawn shop that has received mixed reviews from customers. Many praise the staff, particularly Alicia, for being knowledgeable, friendly, and very helpful. Customers appreciate her fair and easy approach, noting that she makes the experience pleasant and memorable. Alicia is often described as an excellent employee who goes above and beyond to assist with items such as jewelry, appliances, outdoor gear, and game systems. Her assistance has led to repeat visits and high recommendations. On the other hand, some reviews mention issues with management and staff behavior. A few customers express dissatisfaction with certain employees, describing them as rude, lazy, and unprofessional, especially a girl named Laurie. One customer shared an experience of being left on hold for an hour and then hung up on, feeling that staff were not doing their jobs properly. Despite these concerns, many customers still choose to do business there, citing the shop’s convenient location and the positive experiences with dedicated staff like Alicia and Heather, who is praised for her leadership and customer service.
