Dr. Martens La Cantera is a highly recommended shoe store known for its friendly and helpful staff. Customers often mention the exceptional service provided by team members like Taylor, London, and Chris. Taylor is praised for making the shopping experience enjoyable and being very patient, especially with children. Chris is frequently highlighted for his above-and-beyond customer care, offering helpful advice on shoe fitting and comfort, as well as assisting with exchanges and finding limited edition shoes. He also shares useful techniques to make breaking in shoes easier, ensuring customers leave satisfied. London adds to the positive experience with her enthusiasm and willingness to help customers find the perfect pair, even suggesting taller platform options for those interested. The staff’s friendliness and attentive service create a welcoming atmosphere, making customers feel comfortable asking questions and trying on different styles. Many visitors appreciate the store’s effort to go the extra mile, such as unpacking shoes, assisting with exchanges, and providing expert advice on shoe care. Customers enjoy the wide selection, including limited editions and various sizes, and look forward to returning on future visits. Overall, Dr. Martens La Cantera provides a memorable shopping experience characterized by helpful staff, great customer service, and a welcoming environment that encourages repeat visits.
Fatima is awesome at explaining the way shoes sizes work and the pliability of the shoes I was looking at!
May 2025
Highly recommend and you must ask for Taylor to help you. She made our experience so enjoyable. She was extremely patient with my daughter. Her advice and expertise helped us have a better experience. We will definitely be back.
April 2025
I bought a pair of Docs in December and had an awful time trying to break them in. I visited yesterday on a whim and Chris saved my shoes. He showed me a technique to tie that makes them so much more comfortable and easier to break in. Without Chris I wouldn't have known what to do.
