Factory Mattress is Austin & San Antonio's largest locally-owned and operated mattress store, offering a huge selection of premium mattresses, beds, and sleep accessories at 21 convenient locations. Customers can enjoy a 366 Night Sleep Guarantee, next day setup and removal, world-class service, and a premium selection of beds and mattresses. The reviews highlight the excellent customer service provided by the staff, particularly Iriam and Augie, who are described as knowledgeable, helpful, and patient. Customers express satisfaction with their experiences, praising the smooth process, great deals, and the feeling of being cared for rather than just being seen as a commission. Overall, the reviews suggest that Factory Mattress is a reliable and customer-focused mattress retailer that provides a premium shopping experience.
Augie was a great salesman who immediately put my family at ease. He made buying a mattress a piece of cake with his knowledge and ease. We can’t wait for our new bed to be delivered!
June 2024
One of the best customer service experience I have ever had! Iriam took us through the whole experience painless. No matter how many questions I had he made sure to find an awnser for every single one. I highly recommend this store, they truly care about the customer!
May 2024
Augie was super helpful and nice! My partner and I are very pleased with our decision! Everything was smooth and I would totally recommend coming here for a new mattress :)
