The Fossil store at The Shops At La Cantera in San Antonio, TX is a one-stop-shop for watches, leather bags, handbags, and accessories. It offers a modern spin on classic vintage details with timeless watches, smart watches powered by Wear OS, and personalized gifts, jewelry, and wallets. Customer service at this location is consistently described as amazing, super friendly, attentive, kind, professional, and knowledgeable. Staff members go above and beyond to help, showing incredible patience while explaining products and promotions. They are instrumental in assisting customers, asking helpful questions, and providing great opinions to ensure shoppers walk away with exactly what they want, including finding better-fitting items and handling exchanges. The staff has also been commended for going above and beyond to resolve issues, such as repairing a watch. This exceptional service has created repeat customers who highly recommend the store for any Fossil needs and look forward to returning, especially for services like engraving.
I had an Awesome experience here with an employee named Isaiah! Came in looking for a gift for my mom and right out the bat he seemed friendly and ready to assist me. There was a ring I was unsure if my mom would like style wise but he boosted my confidence and when she received it she absolutely loved it! Thanks Isaiah!
June 2025
We came in to browse a few items and Nathan was super helpful and very knowledgeable. We will be back soon!
March 2025
Was helped by Dezaray with resizing my new watch. Extremely helpful and super friendly!
