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December 2023 by Mackenzie Bustamante
Desiree has HORRIBLE customer service skills. She was so rude and unprofessional, I am not getting insurance from here because of her. She is lazy and down right rude! AND I got bit by ants from her desk. This whole consultation was complete joke in all honesty. This obese woman should not be employed here. So disappointed
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December 2023 by Audrey Rangel
Fred Loya InsuranceAdd a photoFred Loya Insurance3.2(12)Auto insurance agency in San Antonio, TexasOpenOVERVIEWDIRECTORYREVIEWSPHOTOSBY OWNERABOUTGoogle review summary543213.2(12)ReviewsSort byMost relevantNewestHighestLowestAudrey RangelLocal Guide·28 reviewsjust nowNEWDON'T BUY Here. Ther are cheaper but they don't pay on claims And they wait 30 days to even look at your vehicle. And then they take the rental away even before they look at the car. Texas Dept of Insurance knows them all too well. Formal complaint today. Fred Loya is a scam!!!!!!! Pay more please go somewhere else For the Love of GodAdalia BravoLocal Guide·31 reviews·3 photosa year agoSTAY AWAY. THIS IS CHEAP AND IT SHOWS.Don't even try to call one hour after opening or 40 mins before closing, they … MoreAd Gu34 reviews11 months agoThe most horrible customer service ever. Frankly I do not recommend Fred Lots, stay away with those tyrants.Matthew BooberLocal Guide·81 reviewsa month agoDon't recommendCharlene Kirk7 reviewsa year agoFred loya sucks go else whereConsuelo VaughnLocal Guide·150 reviews·7 photos2 years agoThe best customer service everFred Loya Insurance (Owner)2 years agoThank you for your business and kind words.AngelaLocal Guide·370 reviews·266 photos3 years agoPrice was great!Manuel Villanueva1 review2 years agoAzeneth Rodriguez (flaca)11 reviews·4 photos4 months agoTiffany Lynn5 reviews·2 photos4 years agoChris Van Loan5 reviews9 months agoS. Ramirez19 reviews·1 photo2 years agoFred Loya Insurance (Owner)2 years agoThank you for the amazing review. Your feedback is valuable to us. We appreciate your business.Audrey RangelLocal Guide·28 reviewsjust nowNEWDON'T BUY Here. Ther are cheaper but they don't pay on claims And they wait 30 days to even look at your vehicle. And then they take the rental away even before they look at the car. Texas Dept of Insurance knows them all too well. Formal complaint today. Fred Loya is a scam!!!!!!! Pay more please go somewhere else For the Love of God
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October 2023 by Alexis Foster
Don’t go here save your money!! They charged charged my bank twice while being in autopay then they got mad and cancelled my policy without notice ??♀️ the manager is never there when I ask to speak to one and the employees are always rude when I call, glad I’m switching companies to Amax insurance I’m also paying 40 cheaper than Fred Loya was charging me with roadside assistance so I’m saving money
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September 2023 by Mussgo Rua
The overweight women that work there (Desiree) have 0 costumer service, literally was waiting for me yo leave to start using her phone, the way she answer was rude, after 6 years being loyal to Fred Loya I’m moving to another insurance !! ??
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August 2022 by Coral Lising
Had my insurance with them for 6 months, FIRST they charge you card 3 days prior to when the bill is due, then after the 6 months with NO accidents, tickets, ETC… go up on my insurance OVER $60.00. I should of read the reviews before getting this insurance. ?
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August 2022 by Luis Vallade
Best insurance place
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May 2022 by Anita Mitchell
Very nice and reasonable.They help you find the best policy for you Thanks Fred Loya
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April 2022 by Oscar Garcia
This location seems to have a problem with hanging up on costumers that pay money to have Insurance but when you pay your insurance and then they call you 2 weeks later to tell you that your insurance is cancelled because of their screw up now is it our fault that the person that charged me didnt have their info correct but they took my 125.63 and to tell me its cancelled .
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September 2021 by Karina Suleimenova
Please guys save your time! If you don’t want any additional fees appear on your balance every 2/3 months then just don’t go with them! This is ridiculous after 5 months of insurance with them I can tell this is most unprofessional place you can ever come to!
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June 2021 by Angel Benavides
Very quick and very convenient
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April 2021 by Angelina E
Couldn’t even get anyone on the phone for a quote had to call back 3 times after waiting on hold and being forgotten, then the second time around getting transferred to a disconnected line. Terrible customer service
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January 2021 by Virginia Williams
I went in and paid them and a week later they took out a payment again and didn't want to give it back.
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September 2020 by Joshua De Los Santos
When you need affordable insurance from a reputable company I'd honestly recommend this location. Friendly and very helpful.
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August 2020 by Paula Gomez
Employees were very polite and respectful didn't take long for me to get my insurance going
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March 2020 by Denton Poss
Great service from Nadine! Got my car insured in just 30 mins.
