Very long wait time in the drive thru. Waited over 20mins with no one addressing me. No hello, sorry about to wait, not one word for over 20mins. A Commercial bank user came 15 mins after me and was helped immediately. Waited while 6 others came and went. Very disappointing experience
6-7 drive thru bays- 1 person working got in line 422pm with 2 cars ahead of me in ‘my lane’- finally cashed my check 34 min later- ridiculous.
Five star service, as always. Texas means friendship, and Frost is always very friendly. Personal Banker Jonathon Sauceda was 100% and helped out above and beyond. 10/10, would recommend Frost to fellow Texans.