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“We had the pleasure of working with Arturo. It was a wonderful experience with his intelligence and customer skills. We respectfully submit for immediate promotion, thank you William and Angie Pratt.”
“I came in new to wood forest with no account asking for help with a service that my banking institution could not help & steered me away. With their instant & quick resolution how could I not walk out a new client. Great in person experience with all communicated details.”
“I want to thank Cindy Torres for assisting me with my personal finances. She was very professional and sweet you cant find that type of service to often now. She was like an angel who helped me during these times. Thank you again Cindy!”
“Mrs. Acosta
Did an excellent job helping me to open multiple accounts. She is very knowledgeable with different financial products. I am looking forward to have her help me with other financial products and services.”
“Wow guys let me tell you something when you bank with Woodforest banking you will not be disappointed ? They’re very reliable, respectful and professional I love Jhade she’s the most sweetest young respectful woman there also kind??????”
“Stephanie A assited with setting up auto payments. Best service ever. Very satisfied with branch. Will never leave security Service always excellent service here”
“Amazing , amazing staff and great customer service every time! No matter the transaction, no matter the time I’m always treated like family .. Thank you Ashley , Daniel snd Julian for your leadership , integrity and follow through on your service at every encounter. I appreciate how you listen and take care of my needs.”
“My son and I went in to get help with a sensitive issue. Daisy did an amazing job helping us get everything taken care of. She was professional and friendly. Thank you Daisy for all of your help!”
“I want to thank Ana Fernandez for helping me with my transactions., since I have a brain injury I like to do my transactions one at a time. She was very patient with me excellent customer service. Thank you Ana!”
“Joshua rodriguez went above and beyond to help us each and every time we have come in. We have several accounts here so we do alot of business at this location. There hasn't been nothing he hasn't been able to help us with. He's always taken his time with us and has never made us feel rushed. He's truly an asset to this branch. We appreciate his knowledge so very much!
Billy Elton”
“I absolutely love this location! Carlos was very helpful and helping me set up the app for my new Woodforest account! He walked me through step-by-step and was very knowledgeable about how the app works and he also assisted me with learning about the different features for my bank account. Everyone at this location is super nice and I always look forward to seeing their smiling faces!”
“My wife and I came in to open an account together, and we truly had such a great experience. Wendy was so helpful and truly made us feel welcomed and made the process feel streamlined and straightforward. We are happy members of SSFCU! ?”
“Came in to visit and inquire about my home and auto insurance with Alexis Strait at the Hwy 151. Branch. My expectations far exceeded what I thought I could accomplish. Alexis is extremely professional and personable. She was able to match my existing coverage and provided me with a great savings for both my home and auto policies. Thanks so much Alexis. My only regret is that I did not come in much sooner.”
“I have never not keeped my word on paying back a loan n life sometimes throws curse n fast ball just to see ur response well I had no resources or any type of income n this loan company work with me n n believed in my word n thanks to the lord that was paid even though I stayed broke but my word is everything I am grateful for every blessing I get I want to send a shot out for good people n souls that gave me the chance to prove my integrity,morals and when you give ur word I strive to keep my promise God's love has always pulled me through thanks”
“Justin was super Amazing he approached me while in money service line and introduced himself we talked about the convince of banking with woodforest with 19 locations in San Antonio and there awesome 7 day a week service i decided to add my wonder husband as well I want to thank Justin for everything he did for us to include add the app woodforest is awesome and I'm so glad to be with them”
“I was provided outstanding professional customer service support and even educated on available membership benefits by Ms. Sydney Montague at the Windcrest Branch in San Antonio, Texas!!!”
“My fiancé Marcus.Kudla and I had a wonderful experience at Woodforest Bank thanks to Brandon. He was incredibly helpful, professional, and in great spirits the entire time. His positive attitude made our interaction smooth and genuinely pleasant. It’s rare to meet someone who brings that level of care and energy to their work, and it truly made a difference.
Woodforest is lucky to have him, and We appreciate the excellent service he provided.”
“Got in and out in no time! Angie was especially helpful in helping me apply for my cashback credit card ? She was very encouraging and kind. ? I will forever bank with security service ❤️”
“My mom and I recently visited SSFCU on Evans to renewal her CD, and we were lucky to be assisted by Carlos Arroyo. From the moment we sat down, he was incredibly patient, knowledgeable, and kind. Carlos took the time to explain all of our options clearly, making sure my mom felt comfortable and confident in her decision.We left the branch feeling informed and well taken care of. Thank you for making the process so smooth and pleasant — your excellent customer service made a big difference!”
“Bank teller Bay has very good customer service skills makes my banking here trusted and well taken care very friendly and professional I enjoy coming to this location . Keep up the great work . Very satisfied customer thank you ?”
“Been with this bank for two years Always very courteous and helpful It’s such a chill vibe when you go in to do business I appreciate Justin and Miranda they’re always happy to assist ??? keep up the good work”
“I am very pleased with Woodforest National Bank I joined them recently because I kept being Scammed. So I joined here and they have wonderful employees and they are so helpful I’m not as smart as now that I’m older and everyone is so helpful and kind to help me out with my concerns.”
“Diego and Leah are the MVP! They helped me thru so many obstacles I was facing with my app, closing accounts, and applying for a loan and they made it such a breeze to come in and get it all taken care of as I have bad social anxiety so they really made me comfortable and able to get all my issues settled today without any further questions. I’ve been having a hard time finding representatives that I feel safe with since my branch GM retired and it looks like I’ll be coming here more often! Thank you guys I love this location!!!”
“I believe in customer service again! . What a wonderful experience! I recently needed a Medallion Stamp, which I had never heard of, and a notary for some time sensitive paperwork. Immediately upon entering I was greeted warmly then spoke with the branch manager Angelica Salazar. She walked me and talked me through the entire procedure with professionalism, kindness and a sense of humor. I was so stressed about making sure I had all the required documentation. But Mrs. Salazar was so calming and knowledgeable I knew that I came to the right branch, my new home branch. Thank you so much.”
“Emilio has been so helpful! He’s been very patient and attentive these last months. He’s been working with me and my tight schedules to make sure everything I need is squared away. Thank you so much!”
“D’artagnan was very helpful and put an ease to my process of opening a money market account. Very professional and assisted with other items that were needing clarification. Will come back for his assistance when needed.”
“5/5 Stars
I cannot say enough good things about the customer service at Woodforest Bank. The entire team is friendly, knowledgeable, and always goes the extra mile to assist with any questions or transactions. They treat you like a person, not just an account number. If you're looking for a bank with a great atmosphere and stellar support, this is it.”
“My husband and I just spent at least an hour and a half with Marcela Villegas at Security Service Rolling Oaks location.
I had so many questions about my savings account and CD’s. I was totally confused and stressed out. Marcela was very patient and knowledgeable. She explained everything so thoroughly and simplified access to my banking information. I cannot express enough gratitude to Marcela for her kindness and professionalism. I highly recommend her for any banking questions or concerns. You will not be disappointed. Thank you, Marcela for your amazing customer service!!
Lynn Esteves”
“I had such a positive experience at the Security Service off Loop 1604. The moment I walked in, I noticed how beautiful and well-maintained the interior is—it feels welcoming, modern, and professional. The atmosphere immediately put me at ease.
The staff here are outstanding. Every person I interacted with was extremely friendly, approachable, and eager to help. In particular, Liz went above and beyond to make sure I was taken care of. She was incredibly friendly, very knowledgeable, and patient in answering all of my questions. Liz made the whole process simple and stress-free, and I really appreciated her professionalism and kindness.
It’s rare these days to find a bank where the combination of customer service, professionalism, and attention to detail is this strong. From the friendly smiles at the front desk to Liz’s outstanding assistance, the entire experience was seamless and left me feeling confident about banking here.
I highly recommend this Security Service location to anyone looking for excellent service and a great banking experience. Thanks to Liz and the rest of the staff, they’ve definitely earned my trust and this five-star review!”
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“I felt very comfortable and reliable. The service was excellent, specially with Akemi-Hana she is very sweet and professional. I was treated well when I arrived.”