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March 2024 by Cindy Andrade
They are horrible. Daily I get spinning Ang internet is constantly going out. I cannot in good conscience recommend this company.
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March 2024 by Luis Castillo
IT'S ONE THE WORST INTERNET, MOBILE, AND TV SERVICE EVER. I DON'T RECOMMEND ASTOUND TO NO ONE.
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March 2024 by Dave M
Astound was good, up until we needed to close our account, at which point they miscommunicated our final bills and charged us when we did not need to be charged.A few weeks before we closed the account, my wife called to start the disconnect process. The rep told her that Astound would take care of disconnecting the internet at our apartment and then asked my wife about shipping the equipment or dropping it off. My wife said she would ship it and asked for a label (she never got a label).About two weeks later, I received a bill for $99.25, which was more than usual. I called Astound and asked about the increase, to which the rep told me it was my final bill and it went up because my promotional period ended (never telling me I received it in error…I will mention that later). Thus, I paid it. The next day or so, I received a bill for about $225. When I called about this bill, the Astound rep informed me it was a bill for not returning the router. When I told them about the conversation my wife had, the rep insisted that, according to their notes, my wife would take care of it (even though she never received a shipping label to do such). Not only that, but the rep also informed me that there was an Astound location within driving distance and I could drop off the modem and router rather than shipping it (which was never articulated to us in any of the previous conversations). A bit later, I spoke with a different Astound rep to get some more details on the equipment drop-off, and that rep informed me that I should have never received, nor paid for, the $99.25 bill because 1) I did not drop off the equipment, and that I should have only gotten a bill after my equipment was received, and 2) I ended my service right at the end of one billing cycle so I should not have been charged for another.Ultimately, Astound credited my account for the bill I should not have received and removed the $225 once I turned the equipment in, but the miscommunication among multiple Astound reps was frustrating, to say the least, as we tried to figure out what the correct procedure was to close our account and return the equipment.
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March 2024 by desirae Perez
I am giving them a 1 star for the following reasons:In my apartment we can only have astound, they put me on a new customer special and it was for $60 for 1 gig.I had issues with my wifi from time to time.I hardly used my internet so I called to lower my plan. I was told the customer special was the lowest and if I wanted a lower speed or data plan it would cost me more and there were no other options for me.I asked how much data I use and they said they don’t keep track of that in Texas.Which I don’t understand.After I cancelled, 1 day later they emailed me an offer of internet for $30/month.It’s not enough for me to go back.
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August 2023 by Gina Orellana
DO NOT GET!! Unnecessary fees. Technicians will charge to come out to you even though the problem was not because of you or it was an issue caused on the outside. Rep Charley advised us of setting up auto pay for discount and it did not work nor was payment taken out even though it clearly says enrolled in our portal. DO NOT RECOMMEND. We’ve been without internet for 2 days now
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July 2023 by Torri Clark
Please find a different company. There customer service is ghetto and they have no respect for anybody. Technicians will lie and say they were denied access not knowing you been outside waiting on them. Interent goes off between 12:30 and 3:30 every damn day. The worst company ever and service.
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July 2023 by Justin Sansom
Worst internet plan money can waste. this is the worst internet service I have ever had it constantly cuts out and when it does you can be sure you will never get someone on the phone, the customer service line will not allow you to talk to someone while the internet is out and it will just hang up on you. go somewhere else, and if the place you live only offers this company RUN!!
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July 2023 by Alisha Johnson
The company has lied about the free HBO max with a certain plan. I’ve been having this plan for roughly around four months and still haven’t been able to get the free HBO max,called several times and no one seems to be able to help me…
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July 2023 by Jana Crow
Terrible services! Don't use this company! Expensive and a scam! Beyond less than happy with their policies and services. On a positive note, the gentleman Kevin I spoke with went above and beyond to try and help me. He deserves a raise.
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June 2023 by Chase
I am frustrated with this company. I used to recommend Grande but no longer do since Astound has taken over due to a few issues. The latest is now they are charging almost $3 to make our payments over the phone. And if some poor soul has to make a payment with customer service they are charged over $9. This demonstrates that Astound does not value its customers, even those of us who are loyal and make timely payments. We are looking for a new internet service.
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May 2023 by Michael Meyer
They are ok, but they do not provide the service they should, but you can get the job done.They throttle here and there so hopefully you don't mind. Their Latency is awful. GET A VPN if you need live streaming for games or you use internet for communicating to ppl. They try to trick you a lot financially. SET UP YOUR ONLINE ACCOUNT and ENROLL IN PAPERLESS BILLING AND AUTO PAY. If your too slow, you will never meet the advertised price, because you will not be eligible for the discount. Good luck reading between the lines when i comes to communication. They are charging me 3X what their fee page says for a modem/router that has been discontinued by the manufacturer and has been flagged as UNSAFE by McAfee. They are getting away with it too. On a positive note::: My internet is very stable...it never disconnects where I am, and after 1 hr network monitoring, I can report No Data Packet Loss, so that's good. I use VPN and my ping goes down to 12ms at times. but will be as high as 380ms without the VPN (but usually 150-200ms. I pay $13 a month for mine with express vpn, but if you just want security and stability, Google VPN is safe and secure, and may be free depending if you have google drive or google one.I have a lot more issues with them on a financial level, but its long so I will be mailing my grievances, certified.
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May 2023 by viclis11
We were forced to take Grande service by our apartment complex.I guess Grande was cheapest bidder.Unfortunately this also means service of lower quality. In the last 2 months our service(internet, TV, etc)has been out over four times and usually after the rain. Yet the prices keep going up. Why?
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April 2023 by Chris Copeland
BLUF - The customer service is good. The Service is the absolute worst and is the perfect model of you get what you pay for.We own a business and constantly losing phone service and internet CAN NOT happen. Well, Astound is here to disconnect you at all the right times. I provided 2 stars due to the responsive customer service.
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April 2023 by JEREMIAH BRITE
Gttig tires of out internet cutting out randomly and it takes forever to get it back off. Ive had other providers and have never had this issue. Its like once a month it'll just cut off sometimes more. Had no choice but to use grande and its very frustrating. Why does it do that? Sometimes itll cut out for about 15 minutes to almost all day sometimes. And yet i pay for full service only to get ripped off. Sux this is the only choice i have.
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April 2023 by Moon Paws
Horrible internet connection. Especially if you’re a gamer. They came and replaced their modem. Yet still awful connection. Summit at Salado Creek apartments does not give me the option to chose spectrum unfortunately and had to be stuck with Astound. Sometimes my internet will get cutoff at night and today I have had no internet most of the day. I do not recommend Astound nor Summit at Salado Creek apartments.
