Astound Broadband Powered by Grande generally provides stable internet service, with some customers noting that their internet rarely disconnects and shows no data packet loss. The service can be reliable for streaming and work-from-home needs, especially when using a VPN, which can help lower ping times and improve security. However, many reviews highlight issues with communication and billing. Customers report miscommunication about account closure procedures, equipment return processes, and final bills, leading to confusion and frustration. Some mention being charged more than expected, including bills for unreturned equipment or discontinued devices, with repeated interactions needed to resolve these discrepancies. The company's representatives are often described as courteous and helpful, with positive experiences during customer service chats. Still, there are complaints about inconsistent information from different reps, and difficulty understanding billing details, especially regarding discounts and fees. Customers are advised to set up online accounts, enroll in paperless billing, and auto-pay to avoid additional charges. While some praise the friendly service and stable internet connection, others feel that the company does not always deliver the service they should, and some mention that the modem/router prices are higher than advertised, with concerns about safety and ongoing charges. Overall, Astound offers reliable internet but struggles with communication and billing issues, which can cause inconvenience and frustration for customers.
