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December 2023 by Daniel Longoria
The restaurant is closed. That made me sad. I enjoyed watching the travelers. Easy to hail a ride. Everyone speaks English
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December 2023 by Mark Harvey
Took a friend to buy a ticket for his girlfriend place is rundown but busy lots of people just hanging out downtown is becoming like the west coast
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December 2023 by marlene trevino
If you make sure to buy your tickets at least a month in advance you'll probably get the cheapest price which is about 35 per person for one way or about 80 per person for round trip. Their process is very smooth overall but their staff seems cranky and gives you attitude real quick if you mishear them.They will say to get in line at a certain lane and then yell at people if they misunderstand because they don't speak English or didn't hear them well enough.And is not just in this location. The Dallas greyhound station was the same way, which makes me think this company either hires easily irritated people or they don't treat them well enough.
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November 2023 by Ellie May
It is clean and I felt safe. Staff is not very friendly, but I'm sure they go through a lot and their job is difficult. Clean restrooms. I don't think the food court stays open long enough. They also won't let you wait for your love ones outside. Bummer. I wanted to see my love get off the bus and help with luggage.
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November 2023 by Edward Wilson
Staff are rude place is nor kept up very well and the security harasses people for no good reason it seemed to me.Theres alot of vagrants and hustlers around. Be careful of your belongings. I feel that there are good people out there not all vagrants and homeless people are out to rob and steal. So for them to treat everyone so rudely is unfair,unjust and unprofessional.just my opinion.
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October 2023 by Shannon Pannell
If I could possibly grade ZERO stars, I would. From the get go - first bus was late, in the rain with a broken leg and 3pieces of luggage. Second bus delayed indefinitely so missed all my connecting buses. Had to walk 1/2 mile to station in Pittsburgh in the rain, w/ said luggage. First two drivers were okay. Second two were wanna-be prison guards who maybe didn't get the memo, were rude, unprofessional and frankly were barely mediocre drivers. Then of course, the second to last driver had to chastise, counsel the passengers and make me miss my last connecting bus. This driver also allowed a young man to board his bus when he should have been directed to another bus, and then became argumentative, obtuse and confrontational . He was unable to simply apologize to the young man and attempt to correct his own personal error.After 35 hours as a customer/traveler of Greyhound's , I can honestly say, I don't ever see a time in my future where I will ever pay for a Greyhound bus trip anywhere. Take the time factor out of it. When compared to taking a plane, simply the hassle and poor passenger treatment was enough of a reason to compel me to fly. But the absolute disregard to the fact that we each paid for a service and that service was never delivered upon. I'll pay the extra $100-$200 and catch a plane. It is worth it to not have to deal with the never ending stream of shortcomings I witnessed and experienced.
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October 2023 by Rebe Vera
Arrived early to board a bus at 6 am. There was ample parking across the street. The bus station is not beautiful but the staff is helpful and the bus gets you safely to your destination. They include several stops for food or bathroom breaks ( there is a bathroom on the bus) The driver knew the route well and we arrived within 30 minutes of eta.
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August 2023 by Olufunke R. Awosogba
Not really organized in terms of knowing directions when you're in there or consistency in announcements, but at least workers are around and friendly to answer questions.
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August 2023 by Lucy Martinez
It's crowded and dirty... They need a larger place and better security. Staff at the ticket counter won't help you out. Seriously Greyhound you could do better with all that money you make. Buy or build a newer facility.
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August 2023 by So Wavey
Aye, this station was kinda lite when i passed thru, had an hour and a half layover and went to look around & what i saw had me in awe..the river walk was an awesome place to start, it seemed like a fantastic spot to go for a walk or have lunch too bad it was closed but what a beautiful site it was, also “The Alamo” was in the area. Very interesting piece of history right there
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July 2023 by Ashley a
This company needs to be shut down I came here just for the bus driver to help me mess my buss he came late first of all I was supposed to leav at 9:50 pm the call the bus driver multiple time he never came until 10:02 we left until 10:10 then he stop for 27 minutes talking to be form the store I the bus driver drops me and other ppl off at 1:30 I asked the other ppl were was my Houston bus wit the older lady they told me I messed the bus all bc of the driver the driver was singing happy as hell whole time he made me and other ppl mess the buss they told us to wait for the supervisor he came but never spoke to us so we ask him if he was he said yea he was so rude to sayin we can’t do nothing at all for y’all it like messin a airplane but whole time the bus drivers don’t have communication wit each other the supervisor left us talking by are self saying it was are fault and it seem like it’s a often problem ppl messes there buss all bc the driver don’t have community wit each other I feel like it’s unfair the other lady wit me has to stay a hole dayy. Just to catch another bus all bc the bus driver was just chilling minding he’s business
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July 2023 by Clayton Inlow
Was great packed on some buses but good other than that if wasn't for all the bus switching woulda been really much better but is what it is. Everyone have a great independence day! Weekend!
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July 2023 by First Class
This is the worst station ever. The two black woman that service this area are rude have no customer service and act like we as customers are there to harm them instead of getting help so you won’t be stranded this is very sad i got threatened by da security guard telling me i cant take any pictures and if i did that he would take it from me so i told him if that’s the case call the police and which he said dont need the police ill just take it from you. I told him I’m calling the police and he told me in his words “Don’t trip ima get you handle. As if he going to send someone up here to handle me. Need station needs to be investigated
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July 2023 by Maria blanco
I highly recommend not to travel on this stinky ugly buses. I travel on May 26,2023 going to Monterrey Mexico. On our way there the seat that I was seating on and another passenger kept rocking back and forth. Then Every traffic light the bus stop and then it would go the seat would move from its place and move very close with the passengers behind us. At one point I thought the couple behind me was being squeezed or hurt by the seat row that moved all the way to the back. Me and the passenger next to me kept moving the seat row by pulling and the passenger behind us would push the seat. It would stay in place once the bus did not stop and go on a traffic light. Another thing is that they do not help you in loading your bags. You have to donut on your own. The lady there said that they have no baggage employees. I will never ever travel on this buses ugly dirty buses.
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July 2023 by Richard Vasquez
Good pricing. Helpful staff at the front desk. They do have outlets to charge phones but not sure if they work. Wifi did work. Bus driver claimed to not know how to fix it. Has a/c but didn't feel very cold.
