H-E-B Pharmacy is a trusted source for routine childhood and adult immunizations and a provider for the COVID-19 vaccine. It was ranked #1 in customer satisfaction for supermarket pharmacies by J.D. Power for the third year in a row in 2023. Many customers report great, knowledgeable, and prompt customer service, describing experiences as easy and pain-free with amazing, professional, and caring staff. They are noted for providing prescription options to make medications cheaper and for explaining medications thoroughly. For many, it is the pharmacy of choice for vaccines with minimal wait time. However, experiences can vary. Some recent feedback indicates that service is not always consistent and it depends on who you talk to. While many staff members are very friendly and helpful, some customers report encountering rudeness and a lack of helpfulness, particularly with new staff over the last several months. Issues mentioned include prescriptions not being ready despite requests, unpleasant interactions regarding prescription costs and coupons, and a general attitude that makes customers feel they are an inconvenience. This has led some long-time customers to feel the pharmacy has changed from how it used to be, when everyone was nice and went above and beyond. Despite these challenges, many continue to use this conveniently located pharmacy for their medication needs.
I love my HEB And HEB Pharmacy. They are great. They give me quick and reliable service, great discount coupons and work with my insurance. Their drive up window is quick and friendly.
October 2024
Thank you to the pharmacy staff for very friendly, knowledgeable, prompt service. Also, the pharmacy of choice for our vaccines with a very minimal wait time.
August 2023
Nani went above and beyond to help my prescription pickup a breeze! Highly recommend using this pharmacy as their employees enjoy work and it shows in their smiles and efforts. Keep up the good work Nani!!!
