H-E-B

H-E-B, Grocery Stores
Hours: This H-E-B location is a large, clean store with spacious aisles, a clean parking lot, and well-stocked food aisles. It is typically kept in good shape. Many customers find the staff to be kind and friendly, and appreciate the great prices, brands, quality, and selection. The store offers countless checkout lanes that move fairly quickly, and provides convenient curbside pickup and delivery. However, some experiences have caused uneasiness. Instacart shoppers have reported feeling uncomfortable and unfairly scrutinized by staff and security while shopping. In another incident, a customer was mistakenly accused of shoplifting due to a case of mistaken identity, leading to a terrible experience and a lasting feeling of being watched, despite an apology from corporate. Some note that restocking can be slow after weekends, and that customer service skills and the number of cashiers during peak hours could be improved. Security officers are visibly present throughout the store.

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1. San Antonio, Texas