Hertz Car Rental at San Antonio International Airport offers a wide variety of vehicles, including luxury cars, sports cars, SUVs, EVs, vans, and trucks. Customers often find it easy to book online or through the free Hertz app. The staff at this location is generally professional, personable, and efficient, with standout service from team members like Stephanie, who is highly recommended for her fast and friendly assistance. Early arrivals are typically accommodated quickly, and customers appreciate the smooth rental process. While some found the directions from staff a bit confusing at times, overall service is well-rated. Vehicles are usually in good condition, meeting the needs of travelers and making trips more enjoyable. However, there are occasional concerns about vehicle maintenance, such as issues with tire pressure, windshield wipers, and lug nuts, highlighting the importance of thorough check-ins for safety. Despite this, many customers express satisfaction with the prices and the variety of vehicle options. Hertz at this location is recognized for good service, helpful staff, and a range of vehicles to suit different needs, making it a convenient choice for travelers arriving at or departing from San Antonio Airport.
No hassle, great service. Enjoyed the experience completely.
January 2026
Great experience checking in online, additionally gathering our gear and packing up and we were on our way.
January 2026
Not understand some the rental fees (CONCESSION FEE RECOVERY and CUST FAC CHR). You get a chat box experience when trying to reach an agent is terrible. Asked for call back to talk to live person yesterday 1/2/26 around 1600 still no call back and it now 1/3/26. Hertz is not the same company it use to be. Extremely disappointing.
