Johnston & Murphy provides excellent customer service, with staff noted for being friendly, knowledgeable, attentive, and helpful. Employees show a strong attention to detail and follow-up, taking time to listen to needs and ask thoughtful questions about comfort, fit, and style. They are patient, never pushy, and genuinely interested in ensuring customers are satisfied, offering expert advice on features like arch support. The managers are described as the very best and the epitome of what customer service should be. The business offers shoes that are epically comfortable and a range of clothing, including suits made from tech fabric. This combination of outstanding, personalized service and high-quality, comfortable products encourages customers to return to the store and outfit more of their wardrobe there. While a shipping oversight was noted in one instance, management resolved it promptly. The overall experience is highly recommended, with the service being the sole reason some customers choose to stay with Johnston & Murphy.
Rick was helpful when I was trying to replace a certain type of shoe. Even when I wanted to size it down. Appreciate the care and good spirits here
February 2025
Great store. Great service from Ric, very helpful and personable. He helped my son pick out the perfect shoes.
January 2025
The customer service was excellent, and I would have given a five-star rating. However, they overlooked sending the shoes I ordered. After contacting management, the item was shipped the next day, but unfortunately, it arrived after my event.
