Metro by T-Mobile offers prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. The customer service receives mixed feedback. Many reviews highlight staff members who are helpful, caring, sweet, and awesome, providing great service. Specific employees are noted for going above and beyond, offering the best service ever in a good and timely manner, especially during difficult situations. Customers report they will definitely be coming back and would recommend the location. However, other feedback mentions that some staff can be rude and are not pleasant. The store is recognized for its helpful service with activations, bills, phones, cases, and screen protectors.
Lady here helped solve a problem on my phone. She was very patient, I couldn't get help anywhere else about it
June 2025
I had a great experience in this metro store thanks to Shey …Shey is very helpful and knowledgeable..she gave me a really good deal and also helped setup my new phone with the data from my old one … thank you Shey …highly recommend
