Metro by T-Mobile is a business that offers a variety of phones, speakers, and accessories for mobile devices. Customers often highlight the friendly and knowledgeable staff who provide excellent customer service. The staff are bilingual and understanding, making the shopping experience pleasant. Many reviews mention that the staff are helpful in setting up devices and resolving account issues, even going the extra mile to assist with technical problems. For example, one customer appreciated how staff members helped fix account errors caused by previous staff, set up internet devices, and provided guidance on app downloads, despite the customer's limited tech knowledge. The store's location is considered convenient, and the staff are praised for their friendliness and attentiveness, even when customers arrive close to closing time. However, some customers noted that the store has a limited selection of chargers and lacks certain items like wall plugs, often directing customers to other locations for accessories. Overall, Metro by T-Mobile stores are seen as places with good customer service and knowledgeable staff, making them a reliable choice for phone needs. Customers appreciate the helpful attitude of the employees and the efforts they make to assist with technical issues, even if the store's product selection is somewhat limited.
Poor selection of chargers.Missing wall plugs to the chargers they sell.They refer you to Las Palmas location for everything.
May 2022
Finally, a store that offers Outstanding customer service! I went to the Metro on HWY 90 on a Friday evening, 15min from closing time and was told they could not help me because it was closing time. The employees here were friendly and attentive. I recommend this location!
February 2022
Had a. Good EXPIERENCE and Manager Jacob Was Verry Nice Thank you Jacob.
