Metro by T-Mobile offers prepaid plans and phones from brands like Apple, Samsung, and OnePlus. Many customers report a fantastic and knowledgeable staff who provide excellent service, helping them get new phones, cases, and tablets within their price range quickly. Reviews mention great experiences with upgrades and problem resolution. However, some customers note issues with sudden bill increases and difficulty reaching someone by phone. The location is praised for its friendly team and efficient service, with some long-term users recommending it despite occasional past problems that were ironed out.
I just got their phone plan package with the Wi-Fi a couple months ago now all of a sudden my bills going up and they never answer the phone ?
July 2023
Nick and his crew are awesome! I went into the store a little upset but Nick (owner) went that extra mile to make sure I left a Happy Customer!!! Ty!!!
May 2023
If they can replace phone if lost without paying extra money or reset to another line of phone number without charging and changing. So pleased continue to take care of customers with excellent service
