Metro by T-Mobile receives high praise for its awesome and knowledgeable customer service. Employees are described as the nicest, most amazing, patient, and helpful, treating customers' problems as if they were their own. Staff take their time to explain everything, figure out solutions, and go above and beyond, such as helping to switch plans, activate new phones, or contact customer service on a client's behalf. These experiences leave customers very happy and committed to returning to this location. However, the store itself is noted as being just too small and always packed, so it is suggested to visit during the week or call to check how busy it is.
