Metro by T-Mobile, located at 1007 Poteet Jourdanton Fwy Ste 110, offers excellent prepaid plans and 5G phones from popular brands like Apple, Samsung, and OnePlus. The store is known for its friendly staff, with many customers praising their helpfulness, especially Edna, who has been highlighted for her patience, politeness, and knowledge. She has made the process smooth for several customers, who recommend visiting her for assistance. However, there are some concerns regarding a specific staff member with piercings, who has been reported to provide poor customer service. Customers felt she was unhelpful when they sought assistance with changing payment dates, but they were able to resolve their issues through the app. Overall, while the store has received mixed reviews about certain employees, the majority of customers have had positive experiences, especially with Edna, and appreciate the services offered. For those in need of assistance, calling (210) 254-9737 or visiting the store is encouraged.
Clarissa is so helpful and patient when helping everyone who comes in! Definitely coming again!
October 2023
Kristian was super helpful was on the phone with customer service for me for at least an hour until my issue was resolved, great service!
February 2023
Went to this Metro after getting lazy not so good service at the location on cupples and 90. Walked in and Edna was there to help us with our concerns and was very patient when explaining options and getting everything started was so smooth. Plus she can laugh and work. Way to go Edna!!
