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March 2024 by Joseph Leo Holland
This is my non-profit organizations' 1st year attempting to do Fiesta medals. We have sent over artwork in our color requests since before November 2023, even after approving artwork on several occasions the delays have been insurmountable. The even messed up our logo, and didn't tell us until 4 months later that they couldn't fix it or that they didn't have the capability of doing any sort of gradients even though our logo is entirely a rainbow radiant from day one.The communication from the staff has been incomplete, dismissive at times, and because we're not some giant firm or organization, it doesn't seem like we get any sort of priority even though we started this process early.The worst part is that we opted to use this giant company that had an amazing reputation, with all sorts of dedicated fan base, only only to be left with receiving our metals potentially 3 months after our original deadline with ZERO AKNOWLEDGEMENT OF THEIR MISTAKES ERRORS OR A SIMPLE APOLOGT, not even as a courtesy, worse is we originally turned down another local lgbt-friendly merchant for this train wreck...I will recommend that my board of directors and any of our sister LGBT groups NEVER AGAIN use this company moving forward unless you've got plenty of time to waste. The worst part, is we've been paid in full before the end of the year and now we can't back out because they have all of our money. Not even a courtesy discount or percentage off or even a fee waiver for them pushing back the deadline due to their errors.We will never do any sort of merchandising like this again knowing what we know now, what a horrible experience. Too bad 0 STARS is not an option!BTW, it still may be another 2 months before we get our medals that we paid for in fill back in 2023 and we're still going to miss all the fiesta festivities are 10 year anniversary celebration, we might get them by pride month when nobody wants them anymore because they're out of date. Practically 8mos later for metal that we had already walked in the door with designed by a graphic artist.
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March 2024 by Dial Young, Jr.
Large choice of trophies, fiesta medals, engraving, and anything needed for promotional purposes.
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February 2024 by Christine Blan
We had a large order and Stephanie Davis helped us every step of the way. Right before the event we had a change and they rushed last minute trophies and plaques. The Monarch "diamond trophies" helped make our event a success!
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February 2024 by Karen Blanchette
I would highly recommend Monarch Trophy and specifically, our long time sales associate Laurie Soto. As President of the Johnson Athletic Booster Club, our organization orders a large amount and variety of products and Laurie always helps tremendously with her expertise and suggestions. Every order is designed to exactly what we want and always prepared on time. She is fantastic to work with and has made us loyal customers!
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February 2024 by Courtney Green
We have been doing business with Laurie at Monarch for years. She came through yet again for our recent order! She’s responsive and so friendly. We love working with her.
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February 2024 by Kia davis
This place is great to work for I cried when the season was over for us meet alot of great people Leah is a great HR and the managers are great love you Robert and Scott yall rocked on second shift.
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February 2024 by Melinda Hipp
Always has been my go to place for trophies, plaques and name tags. Large selection of all types of items and a quick turnaround. My only issue the last several years has been the blasé attitude of the staff, thus the 4 stars.
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February 2024 by Lisa Mathis
David Durbin is the bomb! He designed a fabulous fiesta medal for Grace Lutheran Church! He and Monarch did an amazing job. We just started selling them 5 days ago and we are having to order more because they are selling so fast! By the way David also designed this year’s, 2024, official Fiesta poster. We could not be happier and already are thinking of doing a series of medals over the next few years.
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February 2024 by Mia Veliz
Great Customer Service
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February 2024 by Alina Mergele
Great selection of Fiesta medals and sashes!!
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July 2023 by Shane Davila
One of my favorite vendors to work with! My rep Stephanie is incredibly diligent, communication is impeccable with this company. Started with my Company 3 years ago as a housekeeper and now being HR Director it’s a pleasure to know our relationship has lasted as long as I’ve been here and know we’ll have many many many more years of doing business together!
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July 2023 by Jack Halpin
Monarch Trophy came through once again for Our Lady of the Atonement CYO program! Made 90+ baseball trophies for us in less than 2 days! Kids absolutely loved them. Great quality and the customer service is always outstanding. Special thanks to Laurie!
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July 2023 by deb diaz
A huge THANK YOU goes out to Victoria. She took time out of her busy day to assist me with my order. Thank you Victoria for your great customer service. YOU ROCK!!
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May 2023 by Preetha .K
We have been ordering from Monarch for many years to get all our trophies and plaques. This year Samantha from Monarch Trophy Studios did an exceptional work for our school. She was patient throughout the process, and helped us immensely with our huge order. Thanks to your entire team for being kind and quick. Highly Recommend!!
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May 2023 by Joe Montez
Thank you so much Dawn she was very friendly and professional. She really guided me threw the steps to place a order for my whole football organization. She was extremely patient and made sure it was what I wanted at the end of the service thank you so much Dawn I will most definitely be returning.