Paul D Hooks Automotive Inc. is known for its honest, hardworking, and trustworthy staff who provide great customer service. The mechanics are reliable, dependable, and fair, ensuring they will not scam or cheat customers. The service is also noted as being affordable. Customers report that the team is polite, professional, and communicates efficiently, keeping clients up-to-date throughout the repair process. Many reviews highlight quick and effective service, with vehicles often diagnosed and fixed in less than 24 hours, even for same-day appointments. The mechanics are skilled at handling a variety of problems, from starters and alternators to more complex diagnostics, ensuring cars run smoothly afterward. The business stands by its work, with one instance where an initial repair did not fully solve the issue. The owner personally stepped in, offered a decent discount on the correct repair, and resolved the problem promptly, demonstrating their commitment to fairness and customer satisfaction. Customers express extreme gratitude, especially when their vehicle is their sole transportation. The ability to process payments over the phone and the overall honest and fair approach lead many to declare this their new permanent mechanic and to highly recommend the business to others.
The most honest and hardworking staff . Great customer service . Very trustworthy. Will not scam / cheat the customers . Reliable and dependable and affordable auto service
April 2024
Paul, David, and Blake did a great job of keeping me up-to-date with my vehicle. I brought it in with a lot of problems and they were able to fix it. My truck runs very smoothly now. Thanks for all your hard work.
November 2023
Very grateful--I was in SA attending the birth of my grandbaby. Car started running rough. Found this mechanic near the hospital who was able to take me right in, test drive my car, fix it, and get me back on the road in time for a 1:00 doctor's appointment in Austin. Very satisfied and highly recommend!
