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December 2023 by Maher Aljazzazi
Although there is no sign indicating no over night parking or even 1 hour or 2 hour parking, some D.H. will knock your parked light truck or cargo van asking you to leave.I don't understand why some Pilot locations acting like that, DOT required to increase the rest areas across the country so professional drivers can sleep without disturbing to be safe on the road
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December 2023 by PARVESH NANDAL
Awesome Experience with the Staff of this gas station here.All the employees are very nice especially Mario.He is a very gentle person and also very very helpful, it is really appreciated man, keep doing great.Shower was also nice and clean.Thank you so much for the services.
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December 2023 by Miranda Banks
I am absolutely infuriated. I just pulled over around 4:45 AM after having been on the road for close to 23 hours. I drive for a living, but I am not a CDL driver. I guess because I am not CDL they seem to think that I don’t need rest? I had enough time to run in and use the restroom, get my car situated so that I could lay down, and start eating my first meal all day. 5:00 AM there is a knock on my window from security. Apparently everyone who is sleeping in the front parking lot has to clear out, per manager’s orders. Even though he acknowledged I just got there. I had to move all my stuff so that I could get in the driver seat, and go down the road to Petro. Don’t waste your time even stopping at Pilot, just skip it and go straight to Petro. Pilot obviously does not care about their customers. I am on the verge of passing out from exhaustion, and rather than letting me rest in the parking lot I was told to go elsewhere. This is a truckstop. Even though I’m not CDL I, do still need someplace safe to rest with a clean restroom. I thought that pilot/flying J was a good place for that, but if this is how they treat people I will go out of my way to go to Petro, Love’s (my personal favorite), TA, etc. They are NOT the only option so for them to act like people don’t have other choices is ridiculous. I don’t know if this issue/ “rule” is location specific? I have NEVER had a problem any place I’ve tried to stop and rest with being kicked out of the parking lot. Maybe this manager just is on it their high horse or has a stick up their rear or something. I don’t know. Beyond disappointing to say the least.
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December 2023 by Ricardo Ochoa
BEWARE OF THIS ESTABLISHMENT. I have never heard of Pilot prior to my recent experience with this location. I was in the area, and low on gas so I stopped here because it was close. I tried buying gas at the pump and got message to see cashier. I made purchase in the store, pumped the gas and was on my way. An hour later, I get a message from my bank that a suspicious purchase is being attempted from this location. Mind you, it's an amount other than what I asked the cashier to charge my card for the gas. This place felt SKETCHY from the moment I walked in. Two staff members were joking around about the other "touching" themselves and others did not seem to want to be there. All that said. I have never had any issues with my info being compromised until I visited this establishment. Thankfully my bank is on their game and had frozen my card immediately. Since that purchase at Pilot. Someone tried to make multiple fraudulent purchases the very next day. I would advise you to stay clear of this company completely and especially this location. Someone is stealing peoples information there. I should have followed my gut instinct and gone somewhere else, based on the sketchy vibes of the location and staff.
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October 2023 by Laura Reagan
Charles did an excellent job in having me a clean shower! Wohoo ??? THANK YOU!
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October 2023 by Heriberto Trevino
This thing called lady i asked for a shower and she told me to get back in the line even thou i was first one and then proceeded when it was my turn she mumbled say something i will make you wait longer and then she started laughing as if it was a joke to her she is rude and and evil and condescending even thou us as customers pay her salary.
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October 2023 by Ford Diesel
Been a commercial trucker since 2005... when I get a loud knock on my door at a Pilot Truck Stop by a Security Guard with his Glock 40 who couldn't even tell me if he is a US Citizen I am NOT a happy camper. My company gives a lot of business Pilot's way. We don't ever want to be woken by a Security guard in any city who can't even say if he is a US Citizen. Keep your pistol and home next time little man and do not threaten truckers! I will be in touch with Corporate and the Attorneys... and no we were not in a Reserved spot. Absolutely abhorrent and the GM should be fired immediately for allowing this behavior!
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October 2023 by Aleksandr Kravchenko
The security guard knocked on the car window at 5 am and woke me up. He said that I can’t sleep here in my car after 5 am. Parking was free. I do not advise anyone to stay in this disgusting place.
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September 2023 by Sgt. L.E Ret.
Same like many truck stops. Angrily employees who hate their job but can't find any other place to work that they like. One Employee was blocking the hallway to the restrooms talking with his friends loudly all in group ignoring customers who needed to use the restroom. Another employee was using bad words inside the restroom because he couldn't unclog the urinal.I wouldn't call their corporate for something like this. But even if something bigger occurred corporate tends to ignore trucker calls. They just sweep your complaints to the trash. They have already made their money.
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August 2023 by Haziel Ochoa
Never had a problem staying the night at pilots . Had a delevery in the morning and i never stayed longer than one day . Woke up to a violent banging on my windows . Was told they no longer let people stay the night . Horrible policy for drivers that are not planing to stay longer than one night . Just fill at up at the petro across the street and rest up if your tired from a long drive of giving transportation services that help move this country . This pilot does not care for yalls services .
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August 2023 by Anonymous Veteran
Was a nice place. Back in Dec 2022. Fire started in Denny's and went all the way to rest of building
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August 2023 by D. Dee
The shower and shower head pressure was mediocre. There was a gentleman named Anthony there cleaning and greeting everyone as they came and went. He kept the showers as clean as he could, and we appreciate him for that. He definitely deserves a raise or to be rewarded. Although this isn't the nicest looking facility, I would recommend stopping if in need of a shower. There are not many parking spaces outside, so keep that in mind (20 parks roughly).
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July 2023 by Glen Boomhower
I too am a professional driver, expediter to be exact. Those of us that are expediters are the same as truck drivers only in sprinter's or Ford transit vans.we provide a valuable service to a rather large variety of businesses.The staff at most truck stops understand that as expediters we tend to keep much longer hours than that of truckers.... Absolutely no disrespect to you big rig driver's!! Y'all don't have it any easier or tougher out here. All I'm saying is that this particular location is not really very compassionate towards professionals. Go to the Petro across the road.
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June 2023 by Jordan Wagner
Caveat: I never went inside. I reserved prime parking here only to discover they're blind back and the way the lot is designed it was pretty tight backing. Since they have a very small lot there are a lot of trucks passing through, instead of making everyone wait for me to try and blind back without hitting anything (for a prime spot which are usually the easier nicer spots) I decided to just go to petrol and pay for a shower lol. Customer service was nice to refund my points for both me and my friend, who also reserved a spot and didn't want to blind back into the paid spot. I don't know why they didn't draw the lines going the opposite direction and make it be an angled back, instead of the blind back. Annoying for prime parking. Petty small lot that otherwise was completely full.
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June 2023 by Leah Rojas
I had to witness the most ugly behavior today from Rachel. She was treating a man who didn’t speak a lot of English like he was subhuman. She kept loudly saying his gas card was declined (almost yelling) then proceeded to tell him “while you figure that out I’m going to help these people” like his transaction wasn’t worth her time. You would think someone with missing teeth would have a little more grace to empathize with someone struggling. Turns out that man didn’t know his pin and figured it out in 2 minutes. Two minutes and some grace would’ve been nice to witness but instead I was disgusted by her behavior. Being an older woman she should’ve learned customer service by now. I won’t shop here again.