Primary Auto Recycling is known for its outstanding customer service and reliability. The friendly staff assists customers by finding the parts they need without requiring them to pull them out themselves. Many reviews highlight the staff's helpfulness, with one customer noting that a representative took great care in ensuring they had the right part ready upon arrival. While there may be a wait time for parts, customers appreciate the respectful and nice demeanor of the staff. One customer expressed satisfaction with a transmission purchase, mentioning that it worked great after a mechanic checked it. Overall, Primary Auto Recycling is praised for going above and beyond to help customers find the parts they need at good prices.