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December 2024 by Veronica Flores
Good service
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September 2024 by Paul Perez
Great Place!! We bring all our trucks here!!
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August 2024 by Lizet Mtz
Always very helpful and professional.
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August 2024 by Lori Arreola
Adam Kohler is and has always been good.
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June 2024 by Chris Kroninger
Needed oil change,.got me in and out fast
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June 2024 by Elmo Jackson
God's did a great job on getting the transit van back on the road running smoothly
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May 2024 by Doug Bennett
I used their new mobile service for an oil change and tire rotation. It was the best vehicle maintenance experience I've had in a long time! Jonathan and his crew were very professional, the pricing is really fair, and it was about as convenient as it can get! I will absolutely continue to use this service.
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February 2024 by Darrin Wylie
We've been using Quick Lane at Northside with 4 vehicles I've bought at Northside. This service center hasn't changed in 10+ years from my perspective as a customer.You have no idea if your oil change will take 30 minutes or 4 hours.I wish they would catch up with the times and make ability to reserve a place or schedule service online.
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February 2024 by Ronald D. F.
Sales: I bought my 2015 CMax new from Northside Ford. I was pleased. Last year, I shopped for a new hybrid there. I thought a possible $7500 in tax incentives might be a good time to buy. The only interesting hybrid on the lot was an Escape. The dealership added $7500 to the list price seizing the incentive upfront when I wasn't guaranteed that I would ever see the tax credit. As a result, I'm unlikely to shop for a Ford at this dealer or any other in the near future, although I've been a loyal Ford buyer for years. I like to get ten years out of a car. Fortunately, our CMax has been very reliable. So was our 2005 Escape (We gave it to a friend when it had more than 200,000 miles on it, and last I heard, it was still running well.) Because we are retired, my wife and I got rid of our second car, a Prius, so that the CMax is now our only car. Service: I've always found the Quick Lane at Northside to operate well. I have no problem with them. They've done excellent work for me. You don't need an appointment. Unfortunately, I cannot say that about the regular service. Because the CMax has had few problems, I haven't dealt with them often. 1. Several years ago, I made an appointment online for a minor problem. When I arrived, I was told making an appointment online didn't mean anything, and it was whoever arrived first. I went elsewhere. 2. I didn't bother to make an appointment when my backup camera started behaving erratically last year. I went to the regular service expecting to have to leave the car overnight (I live within walking distance of the dealership). The technician snapped at me that I would have to leave the car with them for TWO MONTHS before anyone could even look at it. I declined. A month later, I took the car into Quick Lane for an oil change and mentioned the problem to the service writer. He got someone to look at it and gave me a quote of $1100 for replacement. The car had already depreciated to $6000, and so I declined. But I understood that replacing the $300 camera was labor intensive, and so the estimate wasn't unexpected. I also appreciated the Quick Lane department for doing something the regular service would not do. Fortunately, on its own, the camera started working well again. 3. Latest visit. I had a wheel well shield replaced by a nearby independent mechanic. The mechanic had charged nothing for looking to see whether the wheel well shield was damaged, and he had identified a leaking gasket at the timing chain. He declined to replace the gasket because of the complexity of a hybrid and suggested I go to the dealer (who was Northside across the highway from him. I appreciated this independent mechanic's honesty and reasonable price. He has a very high rating on Yelp, and I will return to him for those things he does work on. Because of the fiasco with the backup camera, I checked the dealership's website for appointments for the gasket. From the look of the website, it appeared that they were now taking appointments seriously. I made an appointment for the soonest date I could get on their calendar for the problem I indicated. It was the next week. I already knew how many standard hours to fix the leaking gasket (about 6 hours), and I knew the cost of the gasket $30. Nonetheless, I knew the labor would be expensive. Moreover, I figured even if I had to leave it overnight, my wife and I could get buy without a car for two days. I showed up early for my 7:00 AM appointment. I saw a technician quickly. They took my mileage and wrote up the order. The first surprise arose. I had to agree to a $250 charge for them to look at the timing gear box and diagnose the problem. This was not an estimate to repair the problem. They would not give me that information even though I had indicated that perhaps the timing chain should be replaced while they had the timing gear box open. The diagnosis was non-refundable, but would be rolled into the price if they did the work. Reluctantly, I agreed even though the other mechanic had already diagnosed th
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January 2024 by Michael L.
Beware of Northside Ford advertising a car they have sent to auction. Sounds like the classic bait and switch.
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January 2024 by George S.
Don't go to this dealer for service! We waited a month for our scheduled appointment for recalls. We only have 1 vehicle and they don't have loaners so we had to rent from their "in house" rental company. Unfortunately they still hadn't gotten to our vehicle 5 days later. At that point we had to pick up the truck because we couldn't afford to pay daily rental fees waiting for them to get to our vehicle. The service department wasn't very concerned about our issue with their scheduling and we were told that it was just the way it was. We called another dealer who will be coming to our house in a few days with their mobile unit.
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January 2024 by Yosvany Lopez
Terrible, my advice if you value your car, do not take it for maintenance or any service, thank you
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January 2024 by Scott Heard
Great for oil change!!
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January 2024 by Royce Cole
Great work.
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January 2024 by Pickers Paradise
Mechanics need to check out vehicles with a test drive before giving them back. I had issues with my brakes after they fixed them. But after 5 minutes of driving it, it corrected itself. But they shouldn't give it back to the customer like that.
