Northside Ford's Quick Lane® service center is well-equipped to handle a wide range of vehicle maintenance and repairs, catering to customers with Ford models as well as other makes and models. The technicians are specialized in Ford vehicles, providing efficient service for oil changes, tire rotations, brake repairs, and more. Customers have the option to schedule service appointments online or by phone, ensuring a convenient experience.
While the service center has maintained a consistent level of service over the years, some customers have expressed concerns about the unpredictable wait times for oil changes and the lack of online scheduling options. Additionally, some customers have experienced issues with the quality of repairs, such as brakes not being properly checked before the vehicle was returned.
Despite these occasional concerns, the majority of customers have been satisfied with the service at Northside Ford's Quick Lane®. Many have praised the excellent customer service, particularly from specific service advisors like Gary and Christian, who have built strong relationships with their clients and demonstrated a problem-solving approach. Customers have also appreciated the added convenience of the on-site Enterprise Rental Car service, which provides a positive rental experience.
Overall, Northside Ford's Quick Lane® offers a reliable and comprehensive automotive service experience, catering to the needs of both Ford enthusiasts and general vehicle owners. With a focus on customer satisfaction and continuous improvement, the service center aims to provide a seamless and satisfactory experience for all its clients.
Last oil change, I been changing my oil here a few years now, they always offer an uber trip to home, since you don't know if it takes 30 minutes or 5 hours, so new management don't offer that anymore, they won customer lost, next time I do it my self 5 minutes job, I just stick with them for the oil change record
October 2026
Have been going to Quick Lane ever since I bought my 2019 Ford Ranger. Service is always Efficient, Friendly and most Importantly; the Personnel has always given me a Feeling of Honesty!
May 2026
Although I usually don't go to the dealers for service, it was necessary this time. Jerry and Charles took great care of our special needs due to our handicap. Excellent service, accurate, friendly with no surprises. Highly recommend this dealer for your Ford needs.
