Rack Room Shoes is a long-time footwear retailer offering a wide variety of shoes for men, women, and children at value prices. Reviews note a pretty decent selection where customers can find popular brands. However, experiences vary significantly. Some customers report wonderful and attentive customer service, while others describe all around bad customer service, with staff perceived as inattentive. The store offers a military discount on Tuesdays. Criticisms include that the store can be disorganized with a poor selection for specific sizes and brands, requiring customers to open boxes themselves as many shoes are not on display. Some also noted shoes without prices.
Breana Great customer service I would rate her 100!
March 2025
Nice shoe selection. Found tennis shoes for everyone. Multiple sizes available.
September 2024
Disorganized and poor selection. They didn’t have a single pair of shoes of the brand I wanted in my size. Many shoes are not on display and you’ll have to open boxes to find what you want.
