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September 2023 by Catherine Boulos
Great service, the staff are very well trained!?
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May 2023 by Crissy “Porkchop” Hernandez
Just started an account with this bank. So far I've had no problems & love it.
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March 2023 by Thomas Coffey
If you have any other errands to run please go there first because these people will run you late. I watched multiple people with simple transactions take 10 min plus. Lord please help this branch as service here has gone downhill.
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December 2022 by Jacob Villarreal
The drive thru is slow. I had to go inside and the cars still did not move in the drive thru.
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October 2022 by Charlie Lindelmar
Awful service. More fees than other local credit unions. Tried to withdraw money and they did not have the ability to give me cash from my account.
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October 2022 by Michael Ames
Friendly and warm staff. I had fun banking here.
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August 2022 by Christopher Lombardo
Used this bank for years and the creeping in of predatory traits has ruined the trust i once had. Came in after fraud activity on my account with the desire to deal with a human being. I was walked into an office and had the phone dialed for me. THERE IS NO PERSONAL SERVICE ANYMORE. The coinstar alternative here was free for account holders for over two decades, now they take 5%. The desk agents are slow, the drive thru is slower. This place has fallen so far. Closing my account as I write this.
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July 2022 by pepe enrique (El Pelao)
Bilingual businesses create more clients making the facility a family reunion. So, no more language fear. Strongly, I perceived the “welcome home” message from LIZ. RBFCU…Gracias.
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July 2022 by pepe enrique (L Pelao VIP)
Bilingual businesses create more clients making the facility a family reunion. So, no more language fear. Strongly, I perceived the “welcome home” message from LIZ. RBFCU…Gracias.
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June 2022 by Dom AllDay
This banks loan processes are the worst a credit union can offer. Their rates are the highest of other credit unions in Texas not just San Antonio. Definitely look at your options before considering using them as a lender. Other credit unions will get you on a path to where you want to be if you’re not currently there and RBFCU does not meet that criteria.
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June 2022 by D B
I have banked with RBFCU for almost ten years and mostly moved on due to their stupidity except for a credit card for the sake of it’s credit age. You will hardly find a worst software system or more inept and unhelpful customer service group in the industry. They're the only credit union that can truly make you feel like you would be better off at a bloody bank any day of the week. After locking me out of the ability to see my statements or pay my credit card after reporting a unauthorized charge, they charged me a late fee and refused to help or listen. They said that I had accessed the system and that I had received statements online when neither had happened. If you truly want fees, headaches, and a worthless support group, RBFCU is going to be in your corner.... With boxing gloves.
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June 2022 by Patricia Alamia
I have always been given very good service from this staff.I have been a member for many years and I am very pleased by their professional treatment.
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April 2022 by Jason Poolo
I'm a dead broke member and have been for a long time they still treat me with the utmost respect and like I'm as important as any other customer
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December 2021 by William Lantz
Lobby so slowwwwwwRidiculously slowIf you ever seen Zootopia , they're definitely the sloths in the movie .....
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December 2021 by Melizza Tee (h0tcheet0)
Slooooooow drive-thru. Maybe staff more than one person during peak hours!Also yall need to put cones or something out at the end of the drive thru curbs. They are hard to see.
