RBFCU - Thousand Oaks is a well-managed credit union that provides a variety of banking services while prioritizing the economic well-being and quality of life for its members. The staff is consistently praised for their excellent customer service, with members highlighting the attentiveness and friendliness of employees like Alejandra and Jocelyn. Many customers appreciate the reasonable wait times and the convenience of services such as notary assistance right at the teller line. However, some reviews express concerns about the location's ATMs, which have been reported as malfunctioning. Despite this issue, the overall sentiment remains positive, with many customers feeling a welcoming atmosphere and valuing the bilingual services that enhance the experience.
I usually go to this location the staff is always so helpful and even a few minutes before close on a Saturday afternoon they had beautiful smiles for me as I walked in the door
March 2026
Love this location everytime we go here the tellers are always super helpful and nice and anything we go in for always gets handled quickly.
February 2025
Customer service is amazing and always there to help and answer any questions or concerns you have a always helps to fix any problems I have
