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November 2023 by Sarah Greer
Christy did an amazing job helping me open up an account today. She is very knowledgeable and answered every question that I had to make sure I understood everything. If you don’t know about their Power Protected checking account please look into it! It has amazing benefits. For only $9/month!
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October 2023 by Roberto Paredes
I just got this account and I had nothing but trouble paying with my debit card. I called the bank and still hasn’t gotten fixed. Now it’s the weekend and I am without money because they haven’t fixed the issue and are not open till Monday. Really considering switching banks at this point.
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September 2023 by Lupita Tagle
The two ladies that waited on me were very polite, they explain and took their time. They were very patient with me, I felt so comfortable. Wish every business would have personnel that treats us with respect like this ladies that waited on me. Security Services Federal Credit Union is Very lucky to have this employees and also the tellers. Everyone is Friendly.
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August 2023 by Vanessa Blancett
Get customer service but the paperwork I signed did not match online info so i have to wait 5 more days to go online nothing they can do but say I'm sorry not a happy camperUPDATE issue was fixed right away thanks again for going the extra mile
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August 2023 by Chania Medina
I am a first time member and I have to say that the personnel that work at branch by the airport (San Antonio, TX), are completely professionals, very knowledgeable and extremely great customer service. The first time I had issues with the account I went in person and Connie was so very helpful, she was able to print my card right then and there and she was very clear with the information that was provided, I gotta say she is definitely great and every time i see her its always great to greet her, because she even remembers me and my mom. Also in another occasion I had to get some car insurance and Miss Christy Reese assisted me and went above and beyond. I am forever grateful l for her assistance and walking me thru every step of the way and following up with me until I was able to have my car insurance completed. Christy is a expertise in her department and lots of Kuddos for her, because honestly she was very patience, she explained everything to where i could understand and was very honest. This are the things I appreciate the most because now I have that trust on her, and since she assisted me and treated me very professionally, I went back to her as I was moving to a new apartment and needed renters insurance and again, she was there to help me with every single detail. I recommend her 100% and she knows that I will most definitely be sending her referrals because I will love for my people to get the best, and she is the one to offer it. Thank you miss Christy. You are wonderful!!!Last time I had another issue with the ATM and had to go inside and Nicole was so very helpful also and explained to me on how things were going to be process and etc... I am so pleased with all the services that I have been provided.Overall with the branch and all the personnel has always been very helpful and always treated me with respect. Thank you y'all!! ❤️
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August 2023 by Lisa Cardenas
Thank you Nicole for helping me Friday. I needed a couple of transactions and usually it takes a while on a Friday at 515 in the afternoon but you were so professional and efficient and helped me out so quickly I didn’t have to wait long at all. I appreciate your kindness and patience.
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July 2023 by Jude U.
Full disclosue: I have a car loan, credit card, and safe deposit box with SSFCU.Self service access to my safe depsit box is the best. Low interest on my auto loan is a plus. Met with on duty manager today to verify my signatute via Security Transfer Sig. Guarantee Program for an investment document. Great service.
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June 2023 by Jason Wilke
Suzanne G. Lawson was so very helpful at the Jones Maltsberger location last Monday. There was a small issue with my account that amounted to very little monetarilly, but was causing an annoying problem with accessing my account. She helped clear it up step by step. Thank you Suzanne for your patience! And thank you Security Service for training and finding individuals that provide such caring customer service
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June 2023 by Mikus Mikula
This was one of the most impressive customer service team I have ever encountered. They were extremely help and on point with the necessary information that I needed. Connie you are a rock star, I will definitely recommend you bank/branch to my colleagues and friends. Thanks again for everything you guys...keep up the awesome work/service that you provide!!!!
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June 2023 by Gloria Arriaga
Connie Sanchez is an asset to SSFCU. she is kind compassionate professional who always wears her beautiful smile. I got to know Connie last year on the passing of my husband of 50 yrs. Of marriage. She was so kind & lead me through hard times with all my accounts with SSFCU. thank you Connie!!
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June 2023 by Dwayne
Had a great experience opening my business account a this branch. Connie Sanchez was very helpful, patient & professional throughout the whole process! Great customer service!
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June 2023 by Gillian Fisher
Last nite my debit card was phished... I called the number on the card and received wonderful assistance from the member, but did not get his name. He advised I go to my branch ASAP. Today Ms Ahminah Ktiyeb provided wonderful support and info. More than I expected. She was exceptional and deserves 5 stars! Thanks for the care and concern.
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May 2023 by D’Angelo Rice
Koffi was a major help for me. He explained everything to me and asked questions to make sure all my needs were met. Would definitely recommend to others just cause of him.
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April 2023 by Edward Jimenez
My experience with security service was great I don't know why I didn't come sooner Ahminah and Connie are great at their job at their job thank you to all the representatives that I had interactions with
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April 2023 by Rebecca Kavanaugh
Edited review- the people work here really are good at their jobs. They are competent, friendly, and knowledgeable. Patricia saw my earlier review and called me and left a message with a noncomputer phone #. The call I made took 31 seconds and her call to me saved me 30 minutes of my time on a cold and rainy day. Thank you!Earlier review- Ineed to call and ask them a non account question but can't talk to a human. The actual physical location is good but the computerized phone system disconnects you if you don't pick one of it's predetermined options and HUMAN is not an option. 2 stars because I will have to drive to the location to ask a 30 second question.
