Security Service Federal Credit Union has been serving members since 1956, offering a range of financial solutions to meet everyday needs. Members appreciate the friendly and helpful staff who provide fast, efficient service. Keeshia and Keeshia Rodriguez are praised for their kindness, patience, and assistance with transactions, including applying for credit cards and handling inquiries. Customers value the staff's willingness to help, even after hours or close to closing time, and their ability to explain financial products clearly, making members feel confident and respected. The credit union offers convenient services such as drive-thru transactions and check register booklets, with staff ready to assist promptly. Members also trust the credit union for support during difficult times, such as dealing with a hack, with staff responding quickly and effectively. Overall, the positive experiences highlight the credit union’s commitment to good customer service, helpfulness, and creating a welcoming environment for members at all stages of their financial journey.
So, today 9-25-26. Angelica Salazar branch manager on Jones maltsberger rd. call to apologize for the phone call with member contact center. she listened to everything I had to say and made everything right. Thank you so much. You literally stand by the saying great customer service.
September 2026
Jenna was very enthusiastic and very helpful with the process of me opening a new account
May 2026
Carlos Arroyo provides excellent customer service with a smile. This guy's goes out his way to help the customer. He believes in putting customers 1st all the time.
