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November 2023 by Sheila Castillo
All our questions and concerns were met and even exceeded. Talk to three people throughout the day, each one helpful patient kind and knowledgeable. Great service Security Service!
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November 2023 by Lorraine Metivier
I called in and opened a money market account. The person (Lisa) was so helpful and nice. You can tell she enjoys her job.
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October 2023 by davegt27
watch it SSFCU has been going down hill, I did cancel on my pay bill but they ignored it when I called to ask them about it they said "that is between you and the company" another time a company did not receive a payment SSFCU said the sent it, I asked them to reverse the payment SSFCU said they can not, so I am out that money. I am removing SSFCU from making bill payments from those accts since they can't handle the job.
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October 2023 by Kathy Kenney
my account for credit had been without my knowledge placed into my Savings account. I received a "payment due late" letter with fine. What?! I had a balance of $1,700 plus. I did call and got switched to someone in balance transfers. It was a good thing I had paper records back to July showing balance in Plus side. The employee worked it out and said that he would "message" my complaint about transfer of money without my permission. He did let me know about a New market money savings account which I did apply. I have been with SSFU for 50 years, and was shocked that they would transact my plus balance without my knowledge. But it got fixed.
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October 2023 by Kellie LeBlanc
I have attempted several times to pay off a balance and received nothing but issues. Never in my life have I had so many issue with making a payment to resolve an old account.You don’t take payment over the phone, There is not way to wire the money. I can only come into a local bank. I live on the west coast. I overnight the payment and no one was there to sign for the envelop. Now it’s about to sit at the local post office for 15 days then rerouted to back to me.Money flushed down the drain. Yea I sent it to headquarters. I am very disappointed with this credit union.You might ask why was the account in collections in the first place. It was due to my mother in law passing away unexpectedly and us having to take care of her final arrangements. It really slip my mind that I even had accounts with this credit union
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August 2023 by audret fisher
The office visit was great, very efficient. The problem was that when I attempted to use the card, it was rejected and I received notification from the SSFCU fraud team. Granted, it was a $889 purchase, but that should have not happened. Fortunately for me, I have more than 1 credit card. I will attempt to use it again for about a $500 auto repair....so we shall see
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August 2023 by Jay Dyson
Our member service rep, Ms. Ortiz was outstanding. The information she provided was clear and precise. It helped my wife and I to make a decision without hesitation.
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August 2023 by Paul Orozco
Security Service Federal Credit Union is THE BEST. I have had the absolute BEST EXPERIENCE I have ever encountered in my entire history of dealing with financial institutions. Not only are their online processes for applying for credit (HELOCS, Personal Loans, and Credit Cards) so easy to use, the speed at which they respond is incomparable to other banks. SSFCU staff are extremely professional, knowledgeable, helpful, and very diligent! I can not stress enough how pleased I am with SSFCU's high level of personalized service, their awesome staff, and their great products. I highly recommend SSFCU!!!
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August 2023 by Nancy L.St. John
So many issues I don't know where to begin. Am glad some are very satisfied with their process etc. Cellphone protection? Deposits made to another account? Going in circles for past five years or more. Cst service MGRS basically calling me a liar,not following up on my concerns. What else can I say? The list is long,very long.Only reason I stay is because my BFF has his account there,to avoid transfer fees by another establishment. Am going to separate my deposits very soon to another credit union.
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August 2023 by Patti E
My experience went smoothly! When I did not fill out the application completely, I was helped by a very nice young woman, who re-sent the forms for me to complete and return!
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July 2023 by Nahm
I have 2 auto loans here and love that aspect.I recently opened a Business checking and the customer service has not been great, I called to close my account and end up getting transferred 7 times and eventually they hang up.For personal uses they're good, business accounts I do NOT recommend.
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July 2023 by Victor
I have 2 auto loans here and love that aspect.I recently opened a Business checking and the customer service has not been great, I called to close my account and end up getting transferred 7 times and eventually they hang up.For personal uses they're good, business accounts I do NOT recommend.
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July 2023 by Francisco Perez
Waiting to be seen to obtain a new debit card due to fraudulent activities. I'm truly glad I have power protected accounts.
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June 2023 by Christy Davis
After 8 years being a loyal customer , loans ,credit cards and a savings account , my acct gets closed and referred to collections over $12. This lack of communication on their part is astounding.
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June 2023 by Elby Jones
Very interesting situation with SSFCU. I have been a member for 53 years and it is the first time I have filled out a request for a credit card. While we have been using the debit cards for many years, we decided to go with the credit card to avoid our debit cards getting 'hacked' which has happened four times in the past six months. The on-line forms were easy to complete and acknowledgement of the process occurred very quickly. However, because of the Memorial Holiday the finalization took a little longer, especially since the on-line request must have 'burped' and added a partial third person to the card. Once this was cleared, our request was approved and we should receive the cards soon. Service was great from all representatives I spoke to on the phone. I might just have to keep my account for another 53 more years!! HA!
