Shoe Palace offers a variety of shoes and helpful staff dedicated to customer satisfaction. Customers appreciate the friendly and attentive service from employees like Justin, who quickly assisted with finding shoes for children and made the shopping experience enjoyable. The staff, especially Chris and Marquis Harris, are praised for going above and beyond to help customers, with Chris providing excellent service and even cleaning shoes to ensure quality. One employee offered to clean a slightly dirty pair of shoes and included free cleaning wipes, showing extra care. While some reviews mention that certain staff members, like Montez, did not provide the same level of service, overall, the team is seen as nice and helpful. The store has good prices and a decent selection, though some customers note that they don’t always have their preferred kicks or sizes. Overall, Shoe Palace is appreciated for its friendly staff and commitment to customer service.
Went in to exchange some shoes that didn’t fit. Found the shoes i wanted in my size and they happened to be the last ones but were a bit dirty. One of the employees (i think the manager) offered to clean them for me and he got them in good quality. even threw in some extra cleaning wipes for free !
October 2023
Chris seems to be the only guy on the floor actually working. Very nice bloke and helpful.Montez could definitely benefit from some tips from him. Sub par service from Montez does no behind to describe how incredibly awful his customer service to me was.The 5 star is all Chris’ doing.
May 2023
I will say the staff is really nice! The one guy who stood out to me was the guy who has a daughter and being a "sneaker head" we kinda connected.The only thing they really have the kicks I like or they don't have my size. But the prices are pretty good !
