This bank has no compassion. Poor customer service. 'Our hands are tied'...no one there is allowed to fix an error.
January 2024
USAA is taking money out for no reason and everytime we tell them this is a dispute it they said we pay for it and that they are not going to dispute and but they keep taking out money please keep an eye on your bank i am going to sue them due to them stealling money from me and my father
September 2023
Don’t go with USAA. They used to be good but all the reviews saying they have gone down hill is true. Today was the last straw. My debit card declined at an ATM and since it’s a holiday I can’t reach anyone. If you complain they don’t care. I’m going to move banks ASAP after more than 15 years with USAA.
COVID-19 Update: To ensure the health and safety of our members and employees, Effective Monday, March 16, 2020, USAA FSB will temporarily close the San Antonio Bank Lobby, until further notice. Drive-thru teller services and access to our drive-up ATMs will continue to be available for the time being. We encourage you to use USAA Website or the USAA mobile app for your banking needs and to find ATM locations. Please continue to take care of yourself and your family, while we take care of ours. We appreciate your understanding and flexibility.
