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January 2024 by danette schweers
STAY AWAY!!!!!! This team set up my account wrong, causing my first bill to be more than double what we expected. Furthermore, they cannot help fix it even when I spoke with exact Same salesperson Aaron who set up our account, failed to set up autopay and the discounts they offered, misled us about the credit applied to the purchase of a new phone, added device protection when we declined it.Then, after 2 calls the customer service line, they cannot verify the down payment we made at the time of signing because the store uses different soft ware that they cannot access. The local store for some reason is incapable of emailing or sending a copy or image of the receipt, and I was told I must come in to get it in person. So I did, but after a long wait they needed to get a lot of information, check my ID, and then decided I couldn’t get a receipt because I did not have admin privelages in the account. What a circus. These salespeople are incapable of helping, even when they created the mess. I recently learned a term which applies here: WEAPONIZED INCOMPETENCE.I don’t know what their set-up is, but they look like a Verizon store but they are really some other company called CellularSales, and it looks to me like they are not liable to Verizon’s standards, and Verizon cannot help me with my problems with them
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January 2024 by Beth Shepard
I visited this store at 5:30pm on a weekday. There was 1 person to help customersTHERE WAS 1 PERSON TO HELP CUSTOMERS.The man who helped me was great, but I felt bad for the people waiting patiently for assistanceOUTRAGEOUS.IS THIS STAFFING LEVEL TYPICAL FOR VERIZON?IS VERIZON IN FINANCIAL TROUBLE?
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December 2023 by Charles Hulsizer
Would not recommend. The manager - Louie - & his team were entirely unhelpful. Based on my experience at their store, this is the final straw & my family of 6 phones will be dropping Verizon.
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October 2023 by Roman Zolanski
Store is mad ghetto I got here at 430 it’s now 5 and nobody is here.
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September 2023 by Melissa Drake
Words can’t even describe how grateful I am for Demarco. He is a kind individual who showed patience and incredible work ethic while taking care of me and my mom and our phones! I can’t even write in this small box how he EXCEEDED expectations and I hope to see him succeed. Very glad to have him as our representative. Thankful we made the switch to Verizon. I love my beautiful phone and I didn’t have to do anything for it to be set up!!! Thanks again
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September 2023 by Francisco Galvan
Came in to see if we could get some help with my partners phone. First of all they were supposed to be open at 9AM, we arrived at 9:10 and the doors were still locked. It took some time to get someone to come to the doorThe employee was not helpful at all and was pushing us to get a newer version of the current phone we brought in to have him take a look at. We wanted to see if there was insurance on the plan. But he kept skirting the question, finally I ask straight up, yes or no, and he says no. Told us to either get it fixed or get a new one. Extremely unhelpful and passive, as if he doesn't rely on his phone for pretty much everything just like the rest of the world. How about trying to troubleshoot the phone or something to that extent, I know every time I've gone to T-Mobile (my carrier) they've tried to do a few things at minimum.
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September 2023 by Julia Domaradzka
A lot of hidden fees and they charge twice the price advertised by the manufacturer. Rather than lowering my bill, it's now double. This place is fraudulent and predatory towards it's customers. Now it's a total nightmare to try and untangle the garbage mess they have made with my Verizon account. I wish I had never came to this store. Don't make the same mistake I did.
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September 2023 by Jesus Diaz
I walked in with my friend who was having network issues with his phone. He was promptly helped by one of the agents here. They did some sort of master reset on his phone's network settings and that did the trick.
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September 2023 by Lorraine Garza
I have been to this location several times since moving on broadway and I must say that Jaylah and Anthony have the absolute best customer service, especially while working without AC. KEEP UP THE GREAT WORK KIDS!
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April 2023 by Lynn H
I needed my phone reactivated after an odd phishing attack, and was lucky enough to meet De Marco, who did a fantastic job. He's skilled and very knowledgeable, and my phone was all good after he fixed it.
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March 2023 by Erik Anderson
DeMarco went out of his way to help me with my phone. When I asked him how long he was working there he told me not very long. I was shocked because he provided 5* services and had a solution for each of my concerns. Thank you for a wonderful experience at this great store.
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March 2023 by A “Road Man” A
The best guys , thank you for help Demarco and Erin again thank you for your help .You saved the day .Again I can’t thank you enough for all the help I got from you .
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January 2023 by Melyn 123
Best customer service in town! Management/Andrew went above the call of duty to help me during a difficult situation I was in while in town! He made phone calls to other stores, called friends to help me. But even though he was unsuccessful he still made my experience extra special bc of his excellent customer service etiquette! I will also be calling upper/regional management so this gentleman gets the recognition he deserves! Keep up the great work!
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November 2022 by Zach Johnson
Izzy A. at the Verizon store on Broadway in San Antonio Texas was very nice even though I was frustrated and helped resolve my issue very professionally. I was really grateful for her help. She should get a raise.
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November 2022 by Rebecca Hernandez
Got help from Branden! He was so amazing and very knowledgeable and helpful!!! He turned my horrible situation into a less frustrating situation! I recommend going to see him for help!!