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February 2024 by Crystal F.
Set up reservation for bmw or Audi class of vehicle 4 days in advance for a funeral in little elm. Scheduled pickup to have me on the road early by 10 am with a 10 am drop off in two days. The First Lady put me on the schedule and told me to call the location to verify. I called the location and another lady told me to call at 9:30 the day of the pickup to verify. I called 9:05 the day of and the gentleman said yes sir we'll see you at ten. 10:30 rolls around and I call and the gentleman said our driver is running late and is on his way. I finally got on the road at 11:30. Here's the real kicker. Since I did not have a credit card I was not able to rent an Audi or bmw car. I then asked why was my atm card hit for over 5 hundred bucks before he told me about the fine print, to which there was no good response. If this is a rule you should not be able to reserve a car unless the credit card is put on file to avoid these issues in the future, not to mention there was no Audi or bmw on the lot to be rented. I was down sold a Toyota corolla with the statement this one is way cheaper. I saved approximately 30 bucks by not getting a premium car. There was another customer being helped at the same time with the same issue and he had to have his wife come back and pick him up. I'm sorry to say this is the last time I will use enterprise.
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February 2024 by Kevin Deatherage
Friendly staff , great cars and they work with you… thanks Enterprise
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February 2024 by Bonifacio Mondragon
Friendly staff quick service
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February 2024 by Andreya Almaraz
if i could leave no stars i would. i had to wait 40 minutes for a SCHEDULED PICK UP THAT I CALLED TO CONFIRM and once i reached the office was informed all available cars are getting worked on at firestone? there was no information given to me prior not only did i miss an appointment and loose a deposit but also am stuck waiting another 30-40 minutes for a car and the best they can offer if “drive me home and get me when the car is available” I DONT TRUST YOUD REMEMBER!
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February 2024 by Lynzy Moran
I was not excited to be in a situation of having my vehicle in the shop and having a rental… but this location went above and beyond to help lighten the hassle of all that I had to deal with.This team was fantastic and made sure to secure me the proper vehicle for my needs and exuded excellent customer service from beginning to end.I called ahead and said I had my toddler with me and needed a ride to the dealership. They said no problem and even used the vehicle I was in so I didn’t have to pull the car seat out.Many thanks to you guys!
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February 2024 by Ian Cross
Great service and a great cars.
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February 2024 by Adam Venzr
The team has the best customer service and are always ready to get you in the best car.
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January 2024 by Kate M
Definitely don’t expect them to answer the phone.
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January 2024 by Greg Pier
They did a nice job and were very helpful. Recommend!
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January 2024 by maggpie
Agents on site were fantastic. See them instead of online reservations.
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January 2024 by Brett Harris
Glad to have these guys nearby! Eric Vance and fellow employees John and Octavio & the rest of the gang there all hustle to provide excellent customer service ??
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January 2024 by sandeep Reddy
Jordan and Kyle from the enterprise team provided exceptional service, demonstrating efficiency and professionalism. Their expertise made the experience seamless and enjoyable. Highly recommended for top-notch assistance!
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January 2024 by Jennifer Espinoza
Professional Staff at the San Marcos location and at all outlets I’ve used in recent months. Always in and out in a timely manner. Using the app really makes things easy. Good old fashioned customer care. I always choose Enterprise.
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January 2024 by Sarah Cutrer
Casey is the best! Quick & professional, all while training someone. I loved my rental car and she made sure to share all coverage options without being pushy. Great service 10/10
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January 2024 by Shirley Flores
When I went to pick up the vehicle that I had reserved it turned out that the vehicle was more than what my credit limit was. This could have been a sad story however the Manager at Enterprise made sure that we were able to get the vehicle. The Manager worked with me long story short we were able to make our trip because of the kind hearted people at Enterprise. Thank you.
