Frost Bank has received positive reviews for its friendly and helpful customer service. Customers appreciate the knowledgeable staff who go out of their way to assist, whether for personal or business accounts. One location was praised for a staff member who was kind, patient, and even brought a piggy bank and book for a toddler, creating a welcoming atmosphere. Clients also noted that staff members recognize returning customers and greet them by name, making them feel valued. Overall, Frost Bank offers a reliable and caring environment with a focus on making banking a positive experience. The staff’s willingness to help and the welcoming atmosphere highlight the bank’s commitment to building strong relationships with its clients.
The employee who helped us was incredibly helpful as well as so kind and patient with my toddler. She even brought her a piggy bank and book! LOVE this location.
September 2023
Customer service is alive and well at Frost! The folks here are friendly and knowledgeable. Great service for my business and personal accounts.
May 2023
Love this bank it's really a family bank nice staff it's always nice and clean
