FedEx Ground
Hours:
9935 Doerr Lane, Schertz TX 78154 Hours
About FedEx Ground
FedEx Ground is a delivery service that provides both shipping and receiving options. Customers appreciate the helpful and friendly staff at the Schertz location, who are willing to go out of their way to assist with package pickup and address corrections. One customer shared a positive experience with a staff member named Austin, who provided clear directions and personally brought a package to the parking lot in the rain, easing a stressful situation. Another customer praised Tiffany, a delivery person known for her friendly attitude and assistance with heavy packages, which is especially helpful for those with health issues. The company is also recognized for its efficient delivery times, often completing shipments quickly, even during challenging weather conditions like high temperatures. Despite some frustrations with coordinating deliveries and issues with incorrect addresses, customers generally find the staff to be pleasant and helpful. Overall, FedEx Ground is viewed as a reliable service that strives to deliver packages efficiently and provides good customer support when issues arise.
Most Recent Reviews
December 2025
I was receiving a package requiring a personal signature, but had great difficulty coordinating receipt and signature. The 1-800 national number was for shipping not receiving. Useless. After considerable frustration, I located the Schertz Hub telephone number and spoke with Austin. He was just about the nicest person that...
read full commentAugust 2026
Rescheduled delivery for no reason. Tracking suggests I requested the change. Sounds like they're fudging their numbers to keep corporate happy.
July 2026
Still a subpar service with drivers who cant use critical thinking skills especially at this location.
More Comments(168)
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