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November 2023 by Bryan Hill
Great service overall. It can be difficult to find a truly reputable shop, and I couldn't be happier with Total True. I was kept up to date on my vehicles repair progress, the staff was friendly and professional, and the quality of the work was top notch. Was informed of other serious safety issues with my vehicle, and decided to have those addressed as well. Would highly recommend this shop.
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November 2023 by David Moore
The staff the work are very professional and thorough. This was my third time bringing them work and everything has held up beautifully. Thanks to my service writer Beth! Friendly face took care of my needs just good people. So refreshing. My Jeep runs great !Service: Transmission
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October 2023 by Aiter 918
I didn’t end up going with the services here as the price is higher than I’d have liked but completely reasonable I will note. Kudos to Nick and his team member. They were quick, courteous and very helpful throughout my time there. Seem like great people to work with. Seeing how happy other customers were I could tell these people actually care about their (existing and potential) customers interests and assets.
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October 2023 by Stephanie Diaz
Very welcoming atmosphere. I went in for just an inspection with no appointment and Nick T. scheduled me in with no wait time . Amazing customer service and even had a box of toy cars and gifted one to my little one. & even Offered us snacks and drinks. Made my wait time much easier with my little one being happy and entertained with a new toy . Xavier the tech was fast and had us out of there quickly. If they took amazing care of us for just an inspection I am sure they will go above and beyond for bigger jobs. I definitely recommend this Schertz location.Thank you guys!
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October 2023 by Chris Brummett
I've been taking my truck here before they were totally true and they have always been so welcoming and very informative.Definitely cheaper than if I took it to the dealership, better warranties, and better service all around.I highly recommend taking your vehicles here!Services: General repairs & maintenance
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October 2023 by John Bulat
I've been taking my cars to Total True for over 20 years. They always do a great job. Nick worked with my car repair company to process my claim and got me rides to and from my home. From the mechanics to the customer service people, they all do an outstanding job!
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September 2023 by Lauren L
Very happy with our experience! Had several things that needed fixing: coolant leak, cracked motor mount, etc. They provided us with a loaner vehicle while our car was being serviced. Loved the photos/videos they provided of our vehicle. Would highly recommend.
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September 2023 by Jermaine Windham
All I have to say is Wow! The staff at Total True Automotive in Schertz, TX did Ana amazing job addressing my concerns about my truck. They remained in contact with me with updates. I highly recommend you take your vehicle there for all your needs. Thank you again at Total True Automotive. You have gained another customer.
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September 2023 by April Longoria
New to the area and read positive reviews for Total True Automotive. I initially thought my vehicle needed a new alternator but luckily it was just a bad battery. I appreciated Total True Automotive did a thorough inspection and found other items that were apparently taken care of by my previous auto shop two months prior. After picking up my vehicle it felt like the day I bought it. The car is running better than ever.Also, working with Ms Leslie was delightful. She constantly communicated with any and all updates. Made the entire experience pleasant.Service: Auto maintenance
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September 2023 by Maureen Rugemer
This is the only place my family and I will go to get our vehicle inspections done. We have utilized your services for the past 8 years. This is all because of the great customer service you provide with your amazing employees!!!! Thank you Nick, Leslie and tech ( I apologize I didn't have your name). Y' all were not only efficient and professional but personable for today's service.. It only took about 15 minutes to get my inspection done and I was on my way. Keep up the great work. It's much appreciated. See y' all next year. Again, thank you so much!!!!Service: Vehicle Inspection
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August 2023 by Daniel O.
I took my Nissan Sentra to get an alignment and a noise coming from one of my wheels checked out. Coming here was really the best choice I could've made. I set up an appointment and they quickly resolved my wheel issue. They also did an thorough inspection of my entire car and provided pictures and videos of any issues or things they fixed. Customer service was top notch and their prices were good. Fair prices + good customer service + well done jobs = happy customers. I will be returning here for any future services and issues I have with my cars.
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July 2023 by La Juanta Hardy
I love this place! Everyone is so friendly, nice and helpful. I like the fact that they send you an email with listing ALL issues they find for your vehicle outside of your main issue for bringing the car in. Not like other places that tries to talk you into to getting more work done in order to get more money. They will tell you what needs attention now, what will need attention soon and what can held off for a later. You will get notes and pictures from the mechanics, so you can see what they are talking about. I took my previous vehicle to them to get checked because they were close by and 7 years later still my go to automotive shop because I trust them to take care of my issues and concerns and explain things thoroughly. Great team!
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July 2023 by Shawn Nolan
I had a great experiences. Took my car in because a break place said I needed some additional work done. But they discovered that I didnt. Saved me $600. So i was very happy. Ive used them several times and i will continue too :)
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July 2023 by Samuel Jennings
I have been coming here for a few years now and wouldn't recommend any other place in our area from my experience. Everyone there is always friendly, helpful, and the prices are fair.I always look forward to taking my car in for routine maintenance, and I know if I ever need them for anything else they will shoot me straight.Services: Air & cabin filter replacement
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June 2023 by JoAnn Garza
Everything about my experience with this auto shop was amazing. Beth was amazing. She went above and beyond to check if my vehicle was covered under warranty just to save me money which we thought was so considerate and thoughtful. The prices seemed fair and look forward to doing business once I take my car back to the recommended repairs!Service: Vehicle Inspection
