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February 2024 by Nicole A
Douglas provided exceptional customer service by aiding me in the transfer of content from one phone to another Samsung device. His extensive knowledge and pleasant demeanor made the interaction highly satisfactory. I express my gratitude for his assistance.
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February 2024 by lacy wheeler
If you don’t have T-Mobile, then shame on you! I will NEVER switch to any other company. Service is always spot on, the gents at the Schertz store helped beyond necessary (John and Doug), and I basically danced out of the store. ??
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February 2024 by Mary Ortiz
Alex helped me get the home internet for only $50 a month ?
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February 2024 by Lisa Mary
Ken was the BOMB! ?
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February 2024 by Bridgett Lewis
The young Man with the 2 tone mustache, couldn’t turn my phone on. Told me to go to an Apple Store. Said it was definitely something wrong with the phone. I went to another t-mobile they turn it right on. He didn’t want to help.
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January 2024 by Becky Richardson
Douglas was so helpful, kind, and polite.
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January 2024 by Whitney Wilson
Went to the Forum where they had 20 people in line in front of us. Then, Remembered this store was here in Schertz. Walked right in and got what we needed! ZERO wait time!
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December 2023 by Brittany R.
Had terrible customer service. Was on a trial went to the store to cancel in person. The manager was extremely rude and the process took forever.
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September 2023 by My name is jeff jk jfk its david
Douglas was great
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September 2023 by JAIR JIMENEZ
Doug has excellent service in everything and his attention
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September 2023 by Rosa Ramos Williams
Douglas and Jerry definitely helped out a lot they are very outstanding gentleman and very good salesman!
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September 2023 by Thomas L. Williams
Douglas and Jerry did an amazing job they really helped me save money thank you so much.
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September 2023 by Ralph Taylor
Jerry and Douglas did a really great job! Definitely recommend this store!!
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September 2023 by Diandra D
Place could not be more unhelpful. I don't even know where to begin. Horrible experience. Ended up paying $ I didn't need to. Bought a charger that was way too expensive. My contacts didn't sync correctly which was the one thing I stressed I needed. Oh, and the phone has no screen protector despite asking. Manager just seemed so uninterested to be there. Go to cibolo location instead. Wish I read reviews here.
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September 2023 by edwin slovak
Very RUDE store manager. I went in for assistance to turn in a phone for trade in and the manager, JERRY, was very rude and unhelpful. Even though I have a text message from T-Mobile stating to turn it in at the store, Jerry didn't even want to bother looking at the text received and didn't even want to speak to the T-MOBILE rep that was on the phone with me.
