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March 2024 by Grackles Rule Texas
The WORST post office ever! Don’t waste your time here. Go to the Cibolo office just a short distance away. Schertz NEVER has supplies. I don’t get it. Cibolo is covered up with all sizes of boxes and supplies. Schertz has NOTHING!
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March 2024 by Milhouses45
Horrible post office. The people that work at this place are the most unhelpful and argumentative people you will ever meet. Just needed to pick up a key for my mailbox since we just moved to Selma. Even with paperwork showing I owned the house the lady said I needed more proof. Just lazy workers. No wonder this countries falling apart.
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February 2024 by Schertz 154
***WARNING***DO NOT USE THIS POST OFFICE LOCATION. STAFFED BY PEOPLE WHO COULD CARE LESS!!!I dropped off prepaid packages for my customers. Went home and got messages from customers stating tracking shows dropped off and delivered/pickup same day. Tracking will not update even though postal workers stated it was at the San Antonio hub for processing. What a mess these morons caused for me and my customers. Customers think I kept the packages and their money??? ?????
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February 2024 by Ms Evelyn
This Post Office is so unlike the Cibolo Post Office.Jesse was so rude...now I know why it has such a low reviews.
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February 2024 by Some Guy
Yesterday I was watching my delivery through tracking. It said on time and I would get it that day. Then all of a sudden it said held at post office at customers requested. I never requested that and never clicked sign for delivery. Oh I got the small package in my order but not the large package in my order of this tracking number. 9400111206217704125609 I have had this very message on my tracking before and, when someone go's to the post office to see if it is there. They the reply they don't have it. I have been stolen from at least 6 times. And packages tampered with multiple times. If this package was sign to deliver and I did miss it I would have got a pink slip on my door. I did not pick sign to deliver I got the small half of my order out of the box so where is the larger half. I will tell you where at the person delivering the mails house. They make my tracking say that then take it home to go through it and keep what they like. Someone at the Schertz Texas post office is stealing mail. That is a federal crime and it needs to be investigated. I have lost about $200.00 over this theft problem. It has been reported in the past and still continues.
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December 2023 by Ashley Ironhawk
If I could do 0, I would. The customer service is straight up trash.
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November 2023 by Sinthia Morales
Unsatisfied with the service done at this Post Office location. 2 grown men seeing a women struggling with her package and just looking. Once inside one did help, had no choice, one of them had to take it in. On top of that Not Once did they Smile or great, and the one that attended me was Rude and couldn’t even give me back a receipt and was still rude about it. Definitely not come back here again. Hope “Jesse” gets better training.
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November 2023 by Kalyn Campbell
If this is your location for mail, GOOD LUCK! Avoid going up to this location if you’re able to bc everyone here is RUDE! They look miserable & just have a rude personality towards you. They treat you as if it’s an inconvenience to them that you are there.
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November 2023 by Clairanne Haese
My mailbox has been disabled since July 2023 - four months and counting. I only can pick up my mail every other week because of my hours which is obviously very inconvenient. The last time I picked up my mail, I had five letters addressed to the neighbor so I delivered them! Today a different neighbor delivered to me my car registration! It’s bad enough we are not getting what the average person gets ie delivery but now I can’t count on even getting my mail unless my neighbors are kind enough to bring it to me!
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October 2023 by Erick Garcia
I don't usually go out of my way to leave a review, specially not for a post office.Bald headed guy working the counter was probably one of the rudest individuals I've ever encountered, I skimmed through the reviews and found multiple negative mentions of him, I honestly don't know how this individual is still employed. Apparently they'll hire anyone nowadays.I'd avoid doing any business with this location solely because of the bald guy. ?
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October 2023 by Florence O'toole
Every time I'm in there the people at the front counter are rude, aloof, and look miserable. Yesterday was the kicker, a male who I guess was just on their "break" was texting and wouldn't answer a question. I politely asked 3 times. What a miserable human being.
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September 2023 by Sully
All I need to do is get a new box key. But the manager that gets paid tax dollars everyday, doesn't feel the need to work every day, and is always 'off today' and is the only one that can take care of actual issues.
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July 2023 by Allymae chok'lit
They have delivered 2 of my packages to the wrong houses in the past 6 months. Luckily I have nice neighbors. And just yesterday my package was put into a parcel locker with a broken lock so I couldn't get into it. I left a note saying to move it. Today the note is gone but a new key was not left in my mailbox. I have no idea what to do because you can't even call to talk to a real person.
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July 2023 by Cynthia G.
Only go here if you enjoy being treated with disrespect and condescension. Unbelievable. Everything about the Schertz area is very welcoming to new residents except this place. Just another example of why the US Postal "Service" (oh! the irony!!!) is dying. Find M-o-n-i-q-u-e if you enjoy the ultimate in unhelpful, haughty, dismissive attitude and annoyed "service." She even kindly offered to write her name down for me when I looked at her name tag. Yup. Best of luck lady in the real world outside the USPS...
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June 2023 by An Zeagler
Literally the worst post office. I wish I could give it zero stars!! They delivered my fiancés passport to the wrong address and when we tried to see if there was a way they could help us recover it, they basically dismissed us and did not care. They lost a lot of our financial documents & my drivers license as well. They lost our mail more times than we can count. Our parcel locker got broken into and there was no statement or announcement that was sent out to the residents. When my fiancé confronted them about it all they said was “oh yeah, sorry about that”. They constantly use the excuse “our main guy isn’t here today so it’s the sub mail man’s fault.” When they lost our mail, they originally said they would have it in a certain date because it was in the holding facility and to come back. So we did.. and they STILL didn’t have it and said that it was gone and nowhere to be found. Everyone who works there is unprofessional and does not care period. I am definitely reporting them because there is definitely something sketchy going on.
