Wells Fargo Bank is praised for excellent customer service and a help line that is automated and quickly connects to live rep. Customers say the staff, including a girl who speaks Spanish, treated them well and solved problems. Some report issues with automatic withdrawals, where $200.00 a month was intended but $450.00 was taken instead, and they felt the account said no. Travelers from out of town, such as a customer from Miami, found a young lady who went above and beyond to get cash in Texas, even though the bank had none there.
I have never had anything but excellent customer service dealing with Customer Service. The help line is better than most, and it’s automated! When I need a live rep, my call is quickly transferred and answered. Those folks have never failed me.
December 2023
The first time I went to that bank they treated me well and the girl spoke English and I spoke Spanish and she solved my problem.
August 2023
Had an appt at 10am and got there to Waite early but still had to Waite even after my appointment time. I banked for Wells Fargo for years and to see them go down hill is crazy.
