The New Balance store is highly praised for its excellent customer service and knowledgeable staff. Multiple reviews highlight staff members like Brooke, Nicolas, Tayvon, and Melanie, who are described as sweet, professional, helpful, and patient. Customers appreciate how staff members go out of their way to assist, whether by helping find the right shoes, ordering the correct sizes, or providing detailed information about products. The staff’s willingness to listen, their courtesy, and their expertise create a pleasant shopping experience. Customers also note the staff’s patience during exchanges and their effort to ensure satisfaction, even when issues arise. The store’s knowledgeable team makes customers feel comfortable, often taking extra steps such as scanning feet or suggesting alternative options to find the best fit. Many customers mention that they plan to return and would recommend this location to others. Overall, the store is recognized for its friendly atmosphere, helpful employees, and high-quality service, making it a trusted place for purchasing new balance shoes.
Great store with amazing customer service with Brooke 🙂 ! She’s super sweet and professional. I had a great experience and would recommend this location!
April 2025
Nicolas was a super salesperson! He was extremely helpful, didn't mind going back and forth to find what we requested, and did it all with a smile and great attitude! Thanks, Nico!!
February 2025
Immediately found what I was looking for & was greeted by the sweetest person Melanie who was very helpful. I hope to shop with her the next time I come in, it was such a pleasant experience.
